26 Dec
Estruxture Data Centers
Toronto
We host the data. We provide the connections. We protect the information.
eStruxture is Canada's largest, award-winning data center services provider. Many of the world's top companies trust us to provide best-in-class colocation services. And we go above and beyond to deliver. Our solutions are designed to give customers more: more locations, more capacity, more connections that enable them to run modern, demanding enterprise applications, and offer their business the control to rapidly scale in response to unpredictable changes in business processes.
Everything starts with our dedicated and talented team. As an award-winning industry leader, our data centers help our customers improve network connectivity, redundancy, and uptime,
scale up or down, increase cost savings, and provide a high level of physical security. This would be unachievable without the people of eStruxture.
Tell me about the job
The Data Center Technician is responsible for the daily operations and maintenance of the data center and supporting facility. Responsibilities range from installation of cabinets, equipment, cages and cross-connects, performing remote hands requests, and performing or overseeing maintenance of all critical infrastructure equipment.
Duties and Responsibilities
Responsibilities
You may perform other related duties to meet the ongoing needs of the organization and as such the below duties and responsibilities include but is not limited to :
- Provide timely response to all internal and external technical requests
- Follow/maintain procedural and technical documentation to ensure accuracy
- Escalate events and tickets appropriately, following defined procedures
- Participate in projects as required
- Actively participate in BU training initiatives
- Work directly and remotely with the customer and eStruxture support staff to identify, troubleshoot, and isolate technical issues for resolution
- Customer provisioning, such as cabinet, power, and connectivity setup with adherence to SLAs and SLOs
- Sales order validation and correction and quality assurance
- Compliance with relevant SSAE 18, ISO and PCI controls
- Utilize custom monitoring software and internal ticketing system to provide internal/external customer support
- Manage access to the Data Center to prevent unauthorized access; sign in/out contractors and visitors
- Maintain the data center, ensuring it is organized, clean, and efficient
- Provide support to the Infrastructure team by monitoring, BAS controls and reporting on Data Center infrastructure
- Understanding of fire panel, UPS bypass procedures including kirk-key system
- Monitor servers for hardware and software alerts to ensure a high level of data integrity and availability
- Assist in planning and general maintenance of systems in the Data Center facilities
- Troubleshoot and Test of faulty network wiring and coordinating repair
- Perform professional services such as reboot of servers, restarting services/processes, basic configuration, administration of operating systems for external and internal customers
- Support in the day-to-day operations in the Data Center facility by performing daily walk throughs, cleaning, sanitizing, sweeping, mopping, miscellaneous building maintenance, such as painting, and all other duties as assigned by the local Data Center Manager.
Working Conditions
On occasion, the candidate may have to work with challenging clients, work on shifts longer than the standard 8 hour shift, work evenings, nights,
or weekends. Some shifts may require the employee to work without direct onsite supervision. This is a fast-paced environment and you must be able to multi-task and prioritize.
What experience/education/competencies/technical skills and knowledge do want and need?
Education/Certification/Experience
- Minimum of 2+ years in a Data Center Environment, Industry technical certifications or equivalent technology background
- Experience and understanding of electrical, mechanical, and life-safety systems
- Minimum 2 years’ experience working with York chillers system
- Minimum 2 years’ experience working with BAS cooling towers and BAS controls
- Minimum 2 years’ experience working with Baldor generator systems
- Minimum 2 years’ experience working with Vertiv/Liebert NXL Series UPS systems
- Electrical certifications*
*Any designation for the above would be considered as an asset*
Technical Skills/Knowledge
- Expert working knowledge of copper (UTP, Cat5e, Cat6, Cat6a) and fiber optic media types (MMF, SMF), industry standards and applications, adhering to best practice
- Possess functional knowledge of UPS systems and electrical fundamentals
- Possess functional knowledge of HVAC systems and mechanical fundamentals
- Possess functional knowledge of BAS, BMS, and CMMS systems
- Knowledge of commonly used concepts and practices related to mechanical and electrical systems
- Working knowledge of life-safety systems (fire detection, suppression, etc.)
- Working knowledge of DELTA controls system (BMS)
- Excellent written and verbal communication skills is a must
Security for our team
All offers are contingent upon the successful completion and satisfactory results of a background investigation. Security clearance will be required.
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.