25 Dec
City of Toronto
Toronto
Career Opportunities: Manager, Intake and Early Resolution (10420)
Requisition ID10420 - Posted - Human Rights & Investigations (20000019) - Human Rights (30000048) - Job Opportunity
JOB INFORMATION
Requisition ID: 10420
Number of Vacancies: 1
Department: Human Rights & Investigations (20000019) - Human Rights (30000048)
Salary Information: $106,597.40 - $133,315.00
Pay Scale Group: 10SA
Employment Type: Temporary March 2026
Weekly Hours: 35 Off Days: Saturday, Sunday Shift: Day
Posted On: December 18, 2024
Last Day to Apply: January 8, 2025
Reports to: Director of Human Rights & Investigations
The Toronto Transit Commission (TTC), North America's third largest transit system, is looking for a Manager,
Intake and Early Resolution in our Human Rights & Investigations Department to join our Team!
What You Will Do
Reporting to the Director of Human Rights & Investigations, you will oversee the day-to-day guidance and assistance provided to all levels of TTC management, staff, and unionized employees on various human rights, accommodation, accessibility, and workplace violence related issues. You will investigate, analyze, and resolve complex complaints, mediations, and applications regarding alleged contraventions and/or violations of human rights-related policies and legislation. You will also develop and deliver education/training programs and oversee a team's daily activities, supervising and evaluating their performance.
- Plan, coordinate, supervise, and direct work or processes within area of responsibility to ensure effective, timely resolutions.
- Provide education through training programs or learning sessions to educate clients or staff.
- Provide support and assistance to internal and/or external parties regarding area of responsibility.
- Identify, develop,
and implement dispute resolution strategies in response to mediations, arbitrations, and/or other issues.
- Provide information and/or advice regarding area of expertise based on collected data.
- Establish working relationships to cooperate on matters of mutual concern.
- Record and document key information within area of responsibility (workforce reports, analyses, statistics, etc.) and provide to related parties or store appropriately.
- Develop standards for and measure performance of staff as required for the role.
- Promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination.
What Skills Do You Bring?
- Manage conflict
- Use office technology, software, and applications
- Communicate in various mediums
- Understand and apply relevant laws and regulations
- Plan and organize activities/projects to meet section and organizational goals
- Create and deliver presentations in various formats
What Qualifications Do You Bring?
- Completion of a post-secondary college diploma or university degree in a related discipline, or a combination of education, training, and experience deemed equivalent.
- Knowledge and ability to interpret and apply the Ontario Human Rights Code, the Anti-Racism Act, the Community Safety and Policing Act, and other relevant legislation.
- Experience leading a team in a high-paced environment.
- Proven ability to apply strong analytical and problem-solving skills.
- Demonstrated specialized expertise and knowledge in the assigned field.
What We Offer
- Commitment to creating a diverse, equitable, and inclusive culture.
- A flexible, hybrid work approach.
- Membership in the TTC defined pension plan.
- A comprehensive package covering health, dental, vision, and more.
- Support for professional development opportunities.
The TTC is committed to upholding the values of equity, diversity, anti-racism, and inclusion in service delivery and workplaces. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity. Accommodations for applicants are available upon request throughout the recruitment process.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
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