27 Dec
Charlotte Tilbury
Toronto
What the job does
After a period of rapid growth at Charlotte Tilbury, we are looking for a Sales & Artistry Coordinator to support our Toronto market!
The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory. The Sales and Artistry Coordinator is responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Coordinator is always reflecting the brand values with the Charlotte Tilbury 5 P’s: Professional, Proactive, Passionate, Prescriptive, and Potential.
Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry Coordinator is also responsible for strategizing future needs while executing with excellence - sales, brand engagement, merchandising, operations, training, and retail relationships.
This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in-store support teams, which results in the achievement of overall territory sales and strengthened Brand awareness.
1. Sales
- Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPIs) – examples; Average Unit Sales (AUS), 0 + 12 Budget (Sales Plan), door ranking, and product ranking.
- Determine individual and team sales targets to meet and exceed plan.
- Communicate agreed targets and work with direct reports to agree on sales objectives and deliver them.
- Inspire and motivate non-CT payroll door teams to continue to drive sales via the Tilbury Touch when SAC is not in door.
- Participate in regional meetings, team conference calls and regular touchbases to share best practices and create solutions to address business needs.
- Analyze business performance and proactively suggest improvement opportunities through artistry, education, and operations.
- Be a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
- Think creatively to ensure business growth year over year.
- Consistently promote the Tilbury Touch to the team and customers.
2. Customer Service
- Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive Brand awareness in-store.
- Identify ways to improve Charlotte Tilbury service extended through retail employees through in-store support, training, and events.
- Manage customer queries,
using sound judgment to achieve positive outcomes.
- Work collaboratively with the Education and Artistry team to ensure we are providing and receiving continuous training and development.
- Extend exceptional customer service beyond the in-store experience, e.g., Makeup applications, Charlottetilbury.com, and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines.
- Help provide an atmosphere that motivates and inspires MAGIC service, both internally and externally.
- Improve and evolve personal artistry skills to lead by example in all areas.
- Maintain a professional appearance personally and ensure the team aligns with the CT dress code.
3. Team Development
- Proactively anticipate staffing and support needs for driving sales.
- Create a positive, cohesive,
cooperative team culture in-store.
- Facilitate high-impact trainings that include key in-store Retailer trainings (e.g., Sephora BFD / Nordstrom Stay and Play).
- Create and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times.
- Recognize and celebrate great performance.
4. Operations
- Implement door development plans and schedule support to address business growth needs.
- Ensure that the counter is ‘customer ready’ from open to close of business.
- Maintain the required inventory levels and accurate stock files, escalating inventory needs as directed by channel to optimize sales.
- Schedule to optimize coverage according to customer flow and business needs.
- Control store expenses (i.e., counter consumables) within budget guidelines.
- Implement visual merchandising, new launch displays,
and collateral placement as directed by the Magic office.
- Maintain excellent counter hygiene standards.
- Maintain technology on counter, including screens, iPad, and music.
- Raise operational issues for resolution in a timely manner.
- Ensure the timely submission and accuracy of expenses, financial tracking of expenditures, and other company-owned asset forms.
- Accountable for completing all administrative assignments by their due date.
5. Store and Retail Partnership
- Establish and develop a cooperative and mutually respectful relationship with the entire store team.
- Build meaningful relationships through strong communication, reliability, and partnership.
- Maintain the store standards and policies at all times.
- Proactively suggest win-win opportunities to drive sales within the store.
Requirements
You Will Have
- 1-2 years of Beauty industry experience.
- 1-2 years of Beauty retail management experience - Sephora preferred.
- Intermediate skills in MS Office including MS Word, Excel, and Outlook.
- Excellent numerical and analytical skills.
- Ability to influence others.
- Excellent communicator, both written and oral.
- Demonstrated ability in creating sales strategy and consistently achieving sales plan.
- Demonstrated success in developing winning teams.
- Strong strategic thinking and decision-making skills.
- Ability to create winning partnerships with retailers.
- Flexible schedule, including weekends.
- Ability to travel (75%).
Benefits
Base Salary Range: $106,000-111,000 CAD**
- Healthcare benefits, Commuter Pre-Tax program, plus 401(K) employer match, Tilbury Treats (Employee Discount Platform).
- Generous product discount.
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