29 Dec
Advanced Tower Structural Solutions (ATSS)
Edmonton
Job Overview
We are an innovative organization in search of a dedicated Remote Customer Service Representative to enhance our exceptional team. In this pivotal role, you will ensure outstanding customer interactions and efficiently resolve inquiries through various communication channels, including phone, email, chat, and social media.
Key Responsibilities
- Provide exemplary customer service and support to our clients
- Address customer inquiries through multiple platforms including phone, email, chat, and social media
- Resolve customer issues with promptness and effectiveness
- Accurately document customer interactions and feedback
- Collaborate with team members to refine service processes
Required Skills
- Superior verbal and written communication abilities
- Strong aptitude for problem-solving
- Proficient in utilizing customer service software and tools
- Capability to manage customer inquiries across various channels
- Positive demeanor and customer-centric approach
Qualifications
- Prior experience in customer service or a related sector
- Solid computer skills and experience with customer support software
- Ability to operate independently in a remote setting
Career Growth Opportunities
We are committed to fostering your professional development and offer various training initiatives designed to help you evolve within the company. You will have opportunities to refine your skills, leading to potential advancements and new challenges in the customer service arena.
Company Culture And Values
Our organization embraces a collaborative and customer-focused culture. We prioritize teamwork, transparent communication, and the valuable contributions of every team member to achieve exceptional service outcomes.
Networking And Professional Opportunities
Engaging with our dynamic team opens doors to numerous networking opportunities, allowing you to connect with professionals in the industry and expand your skill set through shared experiences and insights.
Compensation And Benefits
- Competitive salary commensurate with experience
- Comprehensive health and wellness benefits
- Paid time off and designated holidays
- Flexible work hours to suit your lifestyle
- Remote work arrangements promoting work-life balance
Join us today to be a part of an esteemed organization that values excellence in customer service and supports your career growth and networking aspirations.
Employment Type: Full-Time
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