29 Dec
Dentalcorp Health Services
Toronto
Patient Care Coordinator - Endodontic Specialists
Old Toronto
CAD 30,000 - 60,000
About Us:
Welcome to Endodontic Specialists, proudly serving the Greater Toronto Area for many years. Our team of seven highly skilled endodontists brings world-class expertise, cutting-edge technology, and extensive experience. This dedication has made us leaders in the field of Endodontics. We offer a comprehensive range of endodontic services, ensuring the highest level of care in a warm, friendly environment.
Our two conveniently located practices can be found at 1235 Bay Street in Toronto's vibrant Yorkville neighborhood and at 145 King Street West, just a 2-minute walk from St. Andrew TTC Station.
Benefits of Joining Our Team:
- Competitive compensation
- Uniforms Provided
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
Schedule: Full-time - Work between 2 practice locations
Monday-Friday (7:30-5:00)
Saturday (7:30-2:00) - one (1) to two (2) per month
Responsibilities:
- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- Demonstrate active listening and empathy to patients using effective communication skills
- Encourage patient acceptance of the dental treatment plan by meeting their needs, answering questions and creating value for the proposed treatment
- Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
- Build strong relationships with patients and our referring dentists to ensure trust and loyalty
- Optimizing Specialists schedule to ensure patients are scheduled appropriately and efficiently
About You:
- Previous clinical experience as a Treatment/Scheduling Coordinator is preferred
- 1-2 years of Dental Administrative Experience
- Keen working knowledge of Abeldent Practice Management Software is required
- Knowledge and understanding of oral treatment plans and ability to educate patients
- Detail oriented
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at (phone hidden). Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
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