01 Jan
Quantum Management Services
Toronto
Position: Implementation Manager
Location: Toronto, ON – Remote
Job Type: 6-month contract with a potential for extension
Hours: Monday to Friday, 9am to 5pm ET
Our client is seeking an Implementation Manager to join a fast-growing team! You’ll collaborate with cross-functional teams to deliver innovative solutions and enhance platform capabilities. Your ability to manage technical tasks and communicate effectively with clients will be key to your success.
Key Responsibilities:
- Lead and support retailer launches on an e-commerce platform.
- Engage with retailers to address their requests and needs.
- Manage technical project tasks using runbooks and prioritize issues in a fast-paced environment.
- Triage tickets,
addressing tasks, bugs, questions, and feedback with efficiency.
- Collaborate with internal teams to resolve discrepancies and improve platform performance.
- Conduct storefront audits and quality assurance, ensuring optimal merchandizing and data reporting.
- Drive special projects aimed at refining the platform and enhancing team efficiency.
Requirements:
- 2-4 years of experience managing projects in e-commerce, retail, or digital transformation.
- Experience in project management, implementation, or client-facing roles.
- Strong technical skills with hands-on experience in e-commerce platforms and SQL (data reporting/dashboard building).
- Proven client-facing experience, with the ability to communicate complex technical details to non-technical stakeholders.
- Exceptional organizational and problem-solving abilities.
- Ability to manage multiple projects with shifting priorities in a fast-paced environment.
- A curious mindset and eagerness to learn!
- Proficiency in Google Suite and Microsoft Office.
Please send your resume in Word format to Arriane Liangcungco at [email protected].
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