01 Jan
Windmill Microlending
Calgary
About Windmill Microlending Windmill Microlending enables immigrants and refugees to build careers in Canada while reducing poverty and labour shortages. We do this by offering affordable loans along with career assessment coaching, financial literacy training, and mentorship for newcomers who lack access to mainstream credit. Since 2005, Windmill has provided over 12,000 loans to clients in healthcare, IT, financial services, law, engineering, and many other fields to triple their incomes as a result of our affordable loans and support.
Windmill is a registered Canadian charity supported by donations and community bonds from the private sector and grants from the public sector. At Windmill,
you can make a meaningful impact on the lives of thousands of newcomers. Join a diverse, dynamic team at a leading Canadian not-for-profit where empowering our clients starts with creating an enjoyable workplace for our staff.
Our commitment to a fulfilling environment is evident in our +85% average employee engagement scores on our annual survey. The role:The Client Support Specialist role offers a meaningful opportunity to positively impact the lives of skilled immigrants as they re-establish their careers in Canada. As the first point of contact for many clients, you will play a crucial role in their journey with Windmill.
You will guide clients through the loan application process, ensuring all necessary information is provided to support their applications. Joining a dynamic team in a fast-paced environment, this role currently reports to the Manager, Client Support. Key responsibilities:Application support (90%)Assess and process loan applications
Provide exceptional client service through various channels: phone, email and live chat
Maintain data integrity by accurately entering client and application information across multiple systems, including CRMAdvocate for clients by representing their perspectives and communicating emerging needs and feedback
Participate in team meetings to discuss challenges and propose improvements to processes and client experience
Contribute to a team culture of learning and collaboration
Special projects (10%)Take ownership of specific projects related to process improvement or software implementation
Analyze and report on team metrics
Proactively identify trends and opportunities for growth
Perform other duties as assigned by the Manager and National DirectorThe ideal candidate: As a Client Support Specialist,
you are a patient and compassionate professional with a strong ability to connect with a diverse client base. Your impeccable attention to detail ensures that tasks are completed accurately and efficiently, even while managing multiple priorities. You thrive on change and enjoy coming up with ideas to improve processes.
Experience and qualifications:Excellent written and verbal communication skills in English; proficiency in French is an asset
Experience delivering client-centred service, responsive to diverse client needs and circumstances
Proficiency in MS OfficeFamiliar with data management and CRM systems
Experience working in community-based or not-for-profit organizations is an asset
Core competencies:Organized: effectively prioritizes tasks, manages urgency, and meets deadlines
Detail-oriented: pays close attention to details to ensure accuracy
Self-sufficient:
works independently and effectively resolves challenges
Tech-savvy: adapts to new technologies, including AIClear communicator: listens actively, asks clarifying questions, and explains complex topics in simple terms
Problem solver: catches errors, identifies root causes, and suggests effective solutions
Empathetic and professional: demonstrates respect and empathy towards clients and team members
Passionate: shares enthusiasm for Windmill’s mission and is motivated to make a positive impact
Confidential: maintains strict confidentiality with client information and sensitive data
Compensation and benefits:Starting salary range $50,000-$55,000 annually, based on skills and experience required for the role
Hybrid work solution with a minimum two (2) days in office,
up to three (3) days from home in Calgary or Toronto.Three weeks’ vacation, plus a company-wide winter break
Benefits plan – medical, dental, short & long-term disability, and life insurance
Annual Wellness Budget to support personal well-being
Access to Group RRSP with matching employer contributions
Evolving DEI initiatives – our staff is representative of our client base
Opportunities for advancement in a supportive and inclusive environment
One year contract, with the possibility of extension
We thank all candidates in advance. However, we will only contact those selected for an interview. To apply, please submit, in confidence, a résumé along with a cover letter that sets out your interest in the role and highlights your relevant experience.
Please include your salary expectations in your cover letter. The preferred method of application is via email to **@teamwindmill.org (reference: Client Support Specialist). We thank all applicants for their interest; however, only those considered for an interview will be contacted directly.
No phone call or email follow-ups, please. Windmill Microlending is an equal opportunity employer. Adhering to Canada’s Human Rights Act, Windmill grants equal employment opportunity to all qualified persons without regard to race, creed, colour, gender identity or expression, disability, sexual orientation, family status, marital status, citizenship, ancestry, ethnic origin, age, or place of origin.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
As an active participant in the Federal Government’s 50-30 Challenge, we are committed to building a more diverse, inclusive, and vibrant economic future for Canadians by attaining gender parity and significant representation of underrepresented groups on our board and in senior management positions. Information on Windmill Microlending - http://www.windmillmicrolending.org
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