02 Jan
SAP
Calgary
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Job Duties – Senior Technology Consultant
1. Technical and Functional Support for SAP Ariba Implementations:
- Gather business requirements for implementing SAP Ariba On-demand (Cloud), providing technical solutions for various modules including Ariba Network, Buying and Invoicing, Sourcing, Contracts, and Supplier Lifecycle and Performance (SLP);
- Provide expert functional and technical support such as L2 and L3 across Ariba cloud as well as on-premise solutions;
- Assess customer systems and assist in system configurations, including support process and dataflows for different customer requirements;
- Manage technical performance, detail planning of process implementation, and define detailed blueprints for development requirements;
- Design custom solutions for integrating Ariba with multiple customer legacy systems;
- Analyze and identify operational master data structures/files and key integration required for inbound and outbound transactional interfaces in scope, using Ariba’s Cloud Integration Gateway (CIG);
- Develop complex business reports using Ariba Analysis application, optimizing reports to improve performance;
- Participate actively in meetings with customers’ global cross-functional departments such as IT, sourcing, procurement, accounts payable, and office of enterprise solution architects to comprehend,
design and perform technical feasibility evaluation on application and system integration configuration requirements;
- Transform identified business scenarios or use cases into Ariba cloud system technical requirements and review for any technical constraints with business systems. Brainstorm creative technical solutions for complex configuration scenarios;
- Assist customers to understand new features and releases. Conduct product demos to the business;
- Recommend Ariba's best practice guidelines to the customers, providing Ariba functional and technical guidance. Implement the best practice configurations in Ariba cloud systems;
- Support data movement modeling, health check; impact analysis modeling; infrastructure; support and resolution; integration and orchestration; IT-Strategy Creation; migration planning; optimization; performance and tuning; project review; quality assurance; roadmap consulting; roles,
authorizations and user management; system copy and upgrade; technical architecture, Change Management and Conception; transformation blueprint creation; web enablement; and workshop performance.
2. Manage Customer Escalations:
- Plan and manage multiple customer projects and handle customer expectations effectively and efficiently;
- Act as technical advisor to customers throughout the engagement and lead the resolution of escalations;
- Conduct complex de-escalation activities for SAP’s critical premium customers and operating system landscapes while playing a key role in war room engagements throughout the platform support cycles;
- Assess current solution support situations of the overall system and application platform stability to estimate work progress and business application readiness;
- Liaise with escalation managers to draft or revise current de-escalation plans for customer leadership to stabilize sentiments.
3. Business Process Analysis:
- Provide technical integration validation using Ariba’s Cloud Integration Gateway (CIG), including performance analysis and optimization of end-to-end (E2E) business processes, data consistency analysis, and analysis of critical interfaces for performance and transactional correctness;
- Document and assess the overall system and application operations systems and develop comprehensive support service plans for SAP Ariba customers;
- Review and support system testing plans and user acceptance testing by actively monitoring data volume and program errors.
4. Documentation & Training:
- Manage technical configuration, business process, customization and support process documents;
- Prepare customer training documents as needed.
5.
Project Management:
- Perform project manager responsibility as required across one and more customer engagements and provide administration support;
- Develop project scopes and objectives and create a project plan to track progress;
- Participate in weekly review meetings, providing project roadmap and creative solutions on critical client issues.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We win with inclusion
SAP’s culture of inclusion,
focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
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