04 Jan
Robots and Pencils
Toronto
We are seeking a highly experienced and results-oriented Senior Delivery Manager to oversee and lead development projects executed by our Eastern Europe offshore teams. This role demands a data-driven approach to decision-making, strong client engagement skills, and the ability to manage project deadlines effectively. The role includes atleast once a month travel to client sites in the USA to strengthen relationships and ensure alignment with business objectives.
Key Responsibilities
1. Team Leadership and Coordination:
- Manage and lead offshore development teams located in Eastern Europe, fostering a culture of collaboration, excellence, and accountability.
- Act as the primary bridge between onshore stakeholders and offshore teams to ensure seamless communication.
Delivery Management:
- Oversee the successful delivery of multiple concurrent projects, ensuring timelines, budgets, and quality standards are met.
- Define and track key performance indicators (KPIs) to measure and ensure delivery success.
- Apply a data-driven approach to monitor project performance and optimize team output.
Project Planning and Execution:
- Collaborate with product managers and stakeholders to create and prioritize project roadmaps.
- Proactively manage risks and implement contingency plans to meet project deadlines and objectives.
Client Engagement and Communication:
- Build and maintain strong relationships with clients, acting as the primary point of contact for project updates and deliverables.
- Regularly update stakeholders on project progress, risks, and mitigation strategies.
- Travel periodically to client sites in the USA for meetings, relationship building, and alignment on project goals.
Technical Oversight:
- Provide strategic guidance to development teams on architecture, design, and best practices.
- Drive the adoption of modern technologies, tools, and processes to improve efficiency and delivery outcomes.
Process Improvement:
- Implement and optimize agile methodologies tailored to distributed team dynamics.
- Identify and resolve bottlenecks in communication, development, and delivery.
Required Qualifications
- Experience: 12+ years in Software Development with at least 5+ years managing offshore development teams, preferably in Eastern Europe.
- Delivery and Leadership Skills:
- Proven track record of delivering projects on time and within budget.
- Strong experience in managing deadlines and ensuring project success under tight schedules.
- Ability to manage and optimize cross-functional team performance through data-driven insights.
Technical Background:
- Strong understanding of software development lifecycle (SDLC)
and agile methodologies.
- Experience with modern tech stacks and cloud-based solutions.
- Ability to provide architectural and technical leadership when required.
Client-Facing Skills:
- Exceptional communication, negotiation, and relationship management skills.
- Experience working directly with clients, including presenting updates, managing expectations, and resolving escalations.
Preferred Qualifications
- Experience working with Eastern European developers and a strong understanding of their working culture and strengths.
- Familiarity with project management tools (e.g., Jira, Trello, Confluence).
- A technical or managerial certification (e.g., PMP, Scrum Master, SAFe Agile).
- Prior experience in roles requiring international travel and cross-cultural collaboration.
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