04 Jan
FunEx Canada
Calgary
We're Laser City!
We are looking for an experienced Assistant Manager to join our North Calgary Laser City team!
We offer action-packed Laser tag, Mini Paintball, eSports, and more! We specialize in special occasion events - birthday parties, corporate events, sports teams, etc.
We create memories through fun experiences.
Our Assistant Manager will help us deliver an amazing customer experience to our guests while helping us manage and grow our awesome team.
Some of the tasks you will be required to do:
1. Deliver outstanding customer service and deal with customer issues as needed.
2. Maintain staff performance by coaching to develop our team's skill set and holding employees accountable for their actions.
3.
Be actively involved in the employee hiring and assessment process.
4. Shift Lead on weekends and evenings, and through the week for private bookings.
5. Work in the office in a customer service role.
6. Assist in scheduling, hiring, and training of employees.
We're a relaxed, fun place to work. Everyone gets on well with everyone else and has fun at work. Our customers walk out the door saying, "that was so much fun," so it's not hard to enjoy your work. If you're having fun, they're having fun.
Please note you must be available to work Saturday AND Sunday. This is a full-time, 40 hours a week role.
We look forward to hearing from you! We only add fun, driven people to our team, so please don't just fill in the form "here's my resume". You will not get a call if you do that. Tell us a little about yourself. Tell us a little about what you're looking for (hours, availability, etc). Tell us why you'd be awesome at this job. Also, tell us if you're a dog or cat person (this is to see who reads everything...). If you can't do these simple things,
you're not detail-focused, and that's a problem...
The Ideal Person for this Job is:
1. Happy and energetic.
2. Customer-focused.
3. A lifelong learner.
4. Truly cares about your position within the company.
5. A leader rather than a boss.
6. Likes to create a fun, engaging work environment through positive reinforcement and recognition.
7. Is great at coaching and delegating to their team.
8. Has a strong desire to motivate staff and get the most out of their employees.
9. Can communicate effectively through email and in person.
10. Results-driven – focused on providing excellent product delivery every time.
11. Drives and has their own reliable transportation.
Extra points for anyone with extra skills that might be useful to our business (graphic design,
basic repair/renovation skills, sales experience, etc) - be sure to mention them if you do have them!
Experience
- 3+ Years management or supervisory experience, preferably in a related field (entertainment, recreation, hospitality, etc).
- Experience in training part-time staff.
- Comfortable with on-the-spot coaching.
- Reporting using Excel and other programs.
- Leading and building a happy team.
- Driver’s License.
This is a full-time position that pays $19 - $25 per hour based on experience.
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