05 Jan
Toronto Transit Commission
Toronto
JOB INFORMATION
Requisition ID: 10524
Number of Vacancies: 2
Department: Human Rights & Investigations (20000019) - Human Rights (30000048)
Salary Information: $84,029.40 - $105,050.40
Pay Scale Group: 8SA
Employment Type: Temporary December 2026
Weekly Hours: 35 Off Days: Saturday, Sunday Shift: Day
Posted On: January 3, 2025
Last Day to Apply: January 13, 2025
Reports to: Director of Human Rights & Investigations
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto,
Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can
Career Opportunity
Our Human Rights & Investigations department is seeking 2 Intake & Early Resolution Officer to join their team!
What You Will Do
Reporting to the Director Human Rights & Investigations, you are responsible for receiving, triaging, and facilitating the early resolution of complaints and inquiries brought to the Human Rights & Investigations Department (HRID). As Intake & Early Resolution Officer, you will support the HRID Early Resolution Model by conducting preliminary assessments and ensuring that issues are effectively categorized and processed.
The position plays a crucial role in recommending formal investigations as necessary. By collaborating closely with the Manager - Intake & Early Resolution, the Officer will address issues promptly, promote efficient complaint resolution, and maintain accurate documentation in the HRID case management systems, including investigation assignments.
- You will utilize conflict resolution and mediation techniques to help resolve complaints at the earliest possible stage.
- Engage with complainants, respondents, and other stakeholders to clarify issues, gather relevant information, and explore resolution options.
- You will also recommend resolution strategies and assists in implementing these solutions, ensuring both parties are satisfied with the outcome.
- Accurately document all complaints, inquiries,
and resolutions within the HRID case management system.
- Maintain regular contact with internal and external stakeholders, including complainants, Employee Relations personnel, union representatives, police services and legal counsel.
- Participates in the preparation of statistical reports, tracking complaint types, resolutions, and timelines for the Manager's review.
What Skills Do You Bring?
- Understand and apply relevant laws and regulations
- Maintain documentation and historical records
- Communicate in a variety of mediums
- Manage human resources
- Apply analytical skills
- Identify and minimize risk of Health and Safety issues
- Use office technology, software and applications
What Qualifications Do You Bring?
- Your educational background including completion of a post-secondary education a related discipline,
along with demonstrated experience in complaint resolution; or a combination of education, training and experience deemed to be equivalent is integral and will contribute to the success in this role.
- Your application will demonstrate experience in complaint resolution, mediation, or a related field.
- Working knowledge of human rights legislation and corporate policies, including the Ontario Human Rights Code, Occupational Health and Safety Act, and applicable TTC policies including but not limited to Respect and Dignity and Workplace Violence is required.
- Your ability to work under pressure in a fast-paced environment, managing multiple cases simultaneously is required.
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible,
hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces.
The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570.
Any information received related to an accommodation will be addressed confidentially.
The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
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