06 Jan
Serverfarm
Toronto
Serverfarm is a leading developer and operator of data centers in North America, Western Europe, and Israel, and has key customer relationships with rapidly growing hyperscale, technology and network customers. In September 2023, Manulife Investment Management acquired a controlling interest in Serverfarm, which will allow the company greater access to capital to accelerate the expansion of its data center portfolio on a worldwide basis. The company is positioned to capture the growing demand for data center capacity that continues to grow globally, fueled by the rapid adoption of artificial intelligence and companies’ continued transition of data workloads and storage to the cloud.
Serverfarm has integrated innovation,
sustainability and digital transformation into its mission and culture. Serverfarm developed in 2009 out of a need in the market to help customers become more efficient as capacity demands and data management challenges grew. The Serverfarm team began purchasing data centers from customers and leasing back the portion they needed. This strategy transitioned the company from a data center real estate owner into a data center developer and operator, resulting in a growing international portfolio of state-of-the- art facilities.
In 2015, Serverfarm developed its award-winning service platform InCommand with the goal of bringing together the three main elements of a data center: real estate, electrical and mechanical infrastructure, and the IT environment. This portal-based solution combines people, process, and platform, creating a cloud-like experience for data centers. Serverfarm delivers its sustainable Data Center Managemen t as a Service (DMaas) approach at more than 750 locations across forty-five countries.
We are seeking a highly skilled and experienced Data Center Site Director to oversee the operations of our data center facility. The ideal candidate will be responsible for ensuring the efficient, secure, and reliable functioning of our data center, while also managing a team of technical professionals.
Key Accountabilities
- Direct and optimize all operations of the data center facility to ensure data performance, availability, and security
- Design and implement operating procedures and policies for installing, configuring, and maintaining servers, networks, and storage systems
- Monitor environmental conditions (temperature, humidity, power supply) to prevent downtime and protect hardware
- Ensure timely, accurate, and consistent technical infrastructure service and presentation to internal and external clients
- Coordinate with outside teams to identify and implement new systems to support existing and future business needs
- Develop and manage the data center’s budget, ensuring cost efficiency
- Ensure compliance with industry standards and regulations
- Oversee disaster recovery and business continuity procedures
- Ownership of MEP operations across a single ServerFarm Data Center
- Support site operations improvement initiatives
- Ensure that all MEP plant and distribution infrastructure is operated and maintained in a safe manner, to best industry practice and within manufacturers recommendations
- Ensure Serverfarm Data Center site meets all required building codes
- Ensure all site MEP infrastructure operates within defined capacity standards
- Ensure all activities on site are carried out in accordance with Serverfarm Company Policies and Guidelines
- Work with Construction Team to ensure that site MEP capacity does not hinder business growth
- Drive and execute site Data Center operational standards to ensure consistent approach to people, process, plant, and providers.
- Work with peers in global structure to coordinate all processes and align as appropriate
- Manage change, incident management, and problem resolution process for area of responsibility
- Ensure this process covers all works and is consistent with corresponding global processes
- Develop and grow talent within the team while creating an appropriate succession plan, encouraging innovation and a cross-functional working environment
- Ensure all major and minor site project work is executed without impact to service
- Ensure all site project work is designed and installed in a manner that allows for ease of operation and maintenance
- Promote and raise general awareness of IT operational dynamics within the MEP disciplines with aim to build data center ecosystem experts rather than MEP specialists among the Operations Team
- Ownership of site Insurance process and recommendations
- Ownership of site-based Data Center energy efficiency
- Ownership of site MEP DR planning and testing
- Satisfaction of Data Center clients
Key Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field
- 5+ years of managerial experience in data center operations
- Deep knowledge of data center operations, including servers, networks, and storage systems
- Strong project management skills and excellent problem-solving abilities
- Familiarity with industry best practices and regulations related to data center management
- Certifications such as ITIL, CCNA, MCSE, or PMP
- Experience with environmental monitoring and control systems
- Knowledge of disaster recovery and business continuity planning
- Excellent leadership and communication skills
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