06 Jan
Experto Credite International
Markham
Roca Networks is looking for an IT Systems Support Technician to join our team and to contribute to the development of our company. The successful candidate will serve as a member of the Managed Services team whose primary function will have specific client scope and responsibility. This role is responsible for supporting the day to day support, administration and continuous improvement of desktop operations at specified client accounts.
Responsibilities:
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; • Provide helpdesk support related to computer systems, hardware and software; • Install, test, configure, maintain,
troubleshoot and upgrade Web-server hardware and software; • Manage PC Setup and deployment for new employees using standard hardware, images and software; • Monitor and respond promptly and effectively to requests received through the IT helpdesk; • Consult user guides, technical manuals and other documents to research and implement solutions; • Modify configurations, utilities, software default settings, etc., for the local workstation; • Provide advice and training to users in response to identified difficulties; • Collect, organize and maintain a problems and solutions log for use by other technical support analysts; • Participate in the redesign of applications and other software; • Provide business systems, network and Internet support to users in response to identified difficulties; • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; • Provide customer service; • Perform timely workstation hardware and software upgrades as required.
Qualifications and Skills:
• Bachelor’s Degree in Electrical, electronics and communications engineering or similar is a MUST; • 2+ years of relevant experience; • Active Directory and Asset Management System; • Networking software/hardware/security; • Strong analytical skills; • Experience in developing technical papers on the subject and communication with clients at various levels of seniority; • Strong problem identification and problem resolution skills; • Excellent time management skills; • Excellent independent judgement and reasoning.
This is a permanent, full time position (30 to 40 hours /week, TBD).
Salary: Between $ 30.00 - $ 32.00/hour, TBD
Location: Markham, Ontario
Interested applicants can send their resume at [email protected]
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