09 Jan
National Bank
Quebec City
A career as a Senior Advisor, Client Engagement Strategies, Private Banking 1859, at National Bank means acting as a specialist in client experience and communication for a niche clientele. Through your skills in marketing and communication, as well as your experience in transformational project management and business development, you will have a positive impact on the client experience and the promotion of Private Banking 1859 ’s value proposition. Your environment is characterized by its dynamism and rapid evolution.
Your role:
• Participate in the development of business growth strategies and the promotion of the overall offering and value proposition of Private Banking 1859;
• Define and implement omnichannel external communication strategies to maintain and enhance proactive and productive contact with the Private Banking 1859 clientele;
• Analyze client satisfaction indicators and initiate strategic changes to maintain and enhance satisfaction;
• Ensure the achievement of the highest standards of experience and advisory services for the niche clientele;
• Organize and lead value-added forums that support the business priorities of Private Banking 1859;
• Understand the market, stay up to date with innovations and client trends, and challenge the status quo;
• Represent Private Banking 1859 and its Expertise Centre in various strategic committees both within the Bank and externally.
Your team:
Within the Strategy and Client Experience team of Private Banking 1859, you are part of a team of 3 colleagues and report to the Manager - Client Engagement Strategies.
Working closely with the sector's executives, our team stands out for its expertise in communications and client satisfaction, as well as for its agility, creativity, and the quality of its initiatives.
Collaboration among team members is a key element in delivering multiple and varied projects.
We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training courses and collaborating with colleagues who have varied expertise and profiles.
You will work closely with the multidisciplinary specialists in the Strategy and Client Experience team, as well as with the advisory teams of Private Banking 1859. These valuable allies, along with your engaged manager, will help identify your development opportunities with you.
Prerequisites:
• Bachelor's degree in communications, marketing, or a related field, with 7 years of relevant experience, or a Master's degree with 5 years of relevant experience
• Experience in managing business projects involving multiple stakeholders
• Excellent communication, writing, and presentation skills
• Leadership, team spirit, autonomy, and innovation
• In-depth knowledge of the financial industry and wealth management (an asset)
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!
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