09 Jan
PBS Systems
Southeast Calgary
Company Name: PBS Systems
Job Location: Calgary - Technical Center
Job Type: Full-time, Temporary (6-month contract)
No. of Openings: 1
Internal Job Title: Technical Support Analyst - Internship
Reports To: Program Manager - Technical Support
Job Requirement(s): Occassional travel
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform,
and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized student to join our Client Services team. As an Technical Customer Service Representative - Internship, you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers,
and following up on incidents relating to our software/services and performing implementations. The internship will be a minimum of six months and will be a Monday to Friday day shift.
Responsibilities:
- Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
- Logging and documenting all customer interactions within our ticketing system and escalating matters as required
- Identify opportunities to drive process improvements that positively impact the client’s experience
- Develop knowledge and understanding of our software and the supporting infrastructure
- Other duties as required
Qualifications:
- High School Diploma required,
relevant certification or post-secondary diploma/degree in progress, you must be an current student in a technicaly related program
- Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
- Previous experience working with Networks (TCP/IP)
- Basic LAN/WAN knowledge
- CompTIA A+ and Network + is an asset
- Customer service experience
- Possess excellent communication and analytical skills
- Knowledge of Microsoft Windows and Microsoft Office
- Strong analytical and organizational skills
- Works well both with a team and independently
- Ability to embrace variety, structure, change and innovation
What we offer:
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Free parking
- Staff events
- Competitive base salary
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.
Other details
- Job Family PBS TS
- Pay Type Salary
- Employment Indicator Internship
- Travel Required Yes
- Travel % 10
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