(D567) Senior Security Network Engineer (Onsite, Richmond Hill, ON.)

(D567) Senior Security Network Engineer (Onsite, Richmond Hill, ON.)

09 Jan
|
Compugen
|
Richmond Hill

09 Jan

Compugen

Richmond Hill

Job Details: Senior Security Network Engineer (Onsite, Richmond Hill, ON.)

Full details of the job.

Job Title: Senior Security Network Engineer (Onsite, Richmond Hill, ON.)

Vacancy No: VN7442

Company Name: Compugen

Work Location: Richmond Hill, ON.

Base Pay Range: To be discussed during the recruitment process

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life.



We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

We are looking for a dedicated onsite Senior Security Network Engineer (Security/Network) to join our experienced and highly regarded Managed Services Operations team to help support services based around Cisco Network and Checkpoint Security products. The Engineer's primary roles will be to support our healthcare clients through resolving technical issues as well as providing SME services, upgrades, insights, and recommendations.

The role will require a mix of technical excellence, strong communication, customer service skills, and IT service management process knowledge.





Key Responsibilities:

1. Analyze and troubleshoot complex technical support incidents and problems for our clients.
2. Document, implement and test changes in accordance with Change Management procedures.
3. Identify gaps in our existing or incoming services, processes, or methods and self-start towards solutions.
4. Escalate potential problems and client support issues to management or third-party vendors as per SLA contract.
5. Maintain and improve technical documentation associated with supported client environments.
6. Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities.
7. Maintain, modify, and troubleshoot Cisco, Checkpoint networking and security devices, configurations & policies.
8. Diagnose, detect, and repair Cisco, Checkpoint,



networking faults.
9. Handle customer cases through their entirety, providing service that aligns with company vision.
10. Provide risk analysis and recommendations.
11. Drive to customer sites daily for onsite support.

Skills & Qualifications:

1. Ability to read, write and speak English to effectively communicate with colleagues, customers, suppliers - in person, on phone, and by written communications.
2. Strong communication skills and a strong sense of urgency.
3. Strong analytical and troubleshooting skills; client-centric, professional, friendly, courteous.
4. Strong familiarity or experience with products including Cisco ISE, WLC, DNA Centre, Fireeye, etc.
5. 5+ years analyzing, testing, and troubleshooting Cisco, Checkpoint networking/security issues.
6. 5+ years of experience with Cisco Nexus and Catalyst Switch.
7.



Hands-on experience with service ticketing tools.
8. Industry certifications required – CCIE R&S;, CCIE Security, CCIE DC, Checkpoint CCSA, CCSE.
9. College or University education or equivalent work experience.

What Compugen Offers You:

1. Exciting, fast-paced challenging work environment.
2. A culture where authenticity and diversity are valued.
3. Professional development.
4. Participation in Women in Technology Network.
5. Opportunities to give back to our local communities.
6. Collaborative supportive team members.
7. Remote work/hybrid work options.
8. Work/life flexibility.

Equity Statement

At Compugen, we're committed to diversity, equity, and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process.



At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

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The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/89963357/d567-senior-security-network-engineer-onsite-richmond-hill-richmond-hill/?utm_source=html

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