10 Jan
Saint-Gobain
North York
Kaycan has an exciting career opportunity for a Customer Service Representative based in Weston to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.
Schedule: Monday to Friday
Status: Full Time, permanent, On-site
Here’s what you’ll be responsible for in this role
This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:
- Understand customer needs and advise best solutions for a positive customer experience
- Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
- Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts
- Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs
- Updating, referencing, and maintaining customer accounts in our inventory/CRM system
- Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
- Updating and referencing the company’s CRM system (Oracle)
- Supply and inform clients of pricing, credit terms as well as entering orders in system
- Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
- Other duties as required.
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.