[FYE38] - SUPPORT ASSISTANT B

[FYE38] - SUPPORT ASSISTANT B

SUPPORT ASSISTANT B
- Job ID: 50056
- Job Category: Administrative
- Division & Section: City Clerk's, City Clerk's Secretariat
- Work Location: CITY HALL
- Job Type & Duration: Full-time, Permanent Vacancy
- Hourly Rate and Wage Grade: $33.34 - $36.55, TF005, wage grade 8
- Shift Information: Monday to Friday, 35 hours per week per week
- Affiliation: L79 Full-time
- Qualified List: Candidate Listwill be established. For applicability and duration, see below.
- Number of Positions Open: 3
- Posting Period: 8-Jan-2025 to 22-Jan-2025
- Location and Shift Information: North York Civic Centre, 5100 Yonge Street and Toronto City Hall, 100 Queen Street West
Support Assistant B will be a part of a team of professionals,



providing administrative and customer service support. A critical component of the role will require Support Assistant B to provide excellent internal and external customer service and possesses knowledge of and experience including in-person inquiries at the counter from the public, assisting clients with vital life events on behalf of the City Clerk's Office.
Supporting the registry team, the Support Assistant B will required to be in-person all five days a week.
Major Responsibilities:
- Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents, data, revenues and cash.
- Prepares and processes documents/statistical summaries/reports, notices, payment requests, etc. Assesses and analyses data. Drafts and signs correspondence.
- Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
- Directs, coordinates,



schedules and trains assigned staff. Checks/verifies work of assigned staff.
- Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation material. Utilizes detailed layout and formatting.
- Co-ordinates and maintains a complex record/retrieval system. Maintains supplies inventories.
- Responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
- Reviews, accepts or rejects material/applications from the public, ensuring all criteria have been met.
- Receives and pays out cash and cheques, controls, monitors and balances petty cash, prepares bank deposits, withdrawals, reconciliations and processes/checks financial payments.



Assists with budget administration for unit.
- Manages overlapping deadlines and prompts with minimal supervision.
Key Qualifications:
Your application should describe your qualifications as they relate to:
- Experience in a customer service environment, including delivering services in-person, conflict resolution skills and experience, responding to enquiries by phone, email, specifically dealing with the public, City and elected officials, and staff.
- Clerical/administrative experience including, preparing reports, internal policies and procedures, correspondence and memoranda for Council, Committee, Boards, other orders of government, institutions and businesses and/or senior management staff.
- Experience using Microsoft Office Suite (i.e. Microsoft Word, PowerPoint, Excel), databases, video conferencing software, and email.




- Experience creating and formatting documents, reports, charts, spreadsheets and presentations.
You must also have:
- Ability to work in person at the base location 5 days a week and travel to other loctaion, if required.
- Strong proof-reading skills with an emphasis on attention to detail and accuracy.
- Strong organizational and multi-tasking skills and the ability to meet deadlines and assess priorities.
- Excellent verbal and written communication skills and the ability to provide guidance and answer questions from members of the public with varying language and written skills.
- Ability to exercise independent judgement and discretion in dealing with confidential matters.
- Ability to carry out instructions in a timely manner with minimal supervision.
- Good analytical and problem-solving skills.




- Ability to plan and organize appointments, meetings, interviews, and conferences.
- Ability to utilize software applications relevant to supporting the Division's core requirements, such as the Registry Services Tracking System, CLASS, FrontDesk, and Confluence.
- General familiarity with database applications and video conferencing software.
- Knowledge of relevant Provincial regulations, City by-laws and by-law processes.
- Understanding of Municipal operations, legislation, departmental and political issues.
- Knowledge of the functions, procedures and practices of the City Clerk's Office, City Council and its Committees.
- Knowledge of relevant policies and procedures in handling payments and Payment Card Industry compliance.
- Ability to work overtime, as required.
- Assisting with Municipal Elections, as required.




NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).



Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City'sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/89968104/fye38-support-assistant-b-toronto/?utm_source=html