10 Jan
Roca Networks
Markham
Information Technology (IT) Support Technician
With some duties as a User Support Technician
- Salary: $30.00 to $32.00 hourly (To be negotiated) / 30 to 35 hours per week
- Terms of Employment: Permanent employment, Full time
- Day, Overtime
- Starts as soon as possible
Education
Experience
2 years to less than 3 years
Work must be completed at the physical location. There is no option to work remotely.
- Consulting firm
Responsibilities
Tasks
- Respond to users experiencing difficulties with computers
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize,
and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network, and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Experience and Specialization
Computer and Technology Knowledge
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Desktop applications
- Information management system
Additional Information
Transportation/Travel Information
- Own transportation
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
Personal Suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgment
- Organized
- Team player
- Ability to multitask
- Time management
This employer promotes equal employment opportunities for all job applicants,
including those self-identifying as a member of these groups:
Who Can Apply to This Job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised Until
2025-01-16
Important Notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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