11 Jan
Homewood Health
South Central Edmonton
Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.
As a Team Lead, EFAP Administration, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!
What you’ll be doing:
- Provide orientation, and ongoing training to all Regional Administrators and Resource Desk Administrators nationally
- Give consultation to Clinical Managers,
Regional Administrators, and Resource Desk Administrators to assist with the standard applications of administrative protocols and best practices
- Oversee the quality of service and national communication (i.e. hours of opening, stat holidays, etc.) of all our Resource desk administrators across Canada
- Responsible for the recruitment, selection, performance management, and engagement of Resource Desk Administrators and Regional Administrators
- Support month-end processes by ensuring the various divisions of SAW resolve all billings, and managing month-end accruals
- Enter, modify, and maintain all staff and internal Service Provider permanent schedules in Odyssey and work with Regional Administrators and Clinical Management team to ensure all schedules are up-to-date and accurate
- Provide external customer service support for Service Providers, while delegating any additional inquiries to the Administrative Team
- Assist in any special project or task deemed necessary by Management
What we’re looking for:
- At least a secondary school diploma, and education in mental health,
business administration, and any other related discipline is an asset
- Ability to lead and motivate and create an environment where people are accountable
- Excellent verbal and written communication skills, French skills are an asset
- Strong organizational, time management, detail orientation, and quality assurance skills
- Proficiency with Microsoft Office (Windows, Word, Excel, PowerPoint)
- Strong understanding of excellent customer and client service
- Capable of facilitating the development of systems, standards, and processes that support excellent quality of service
- Integrate sustainable practices into business operations
Why work with us
Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders.
Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!
As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.
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