12 Jan
Hush Communications Canada
Fredericton
Advance Your Career as a Tier-2 Customer Care Specialist at Hushmail!
Are you a tech-savvy problem solver with a passion for tackling advanced issues? Do you excel at troubleshooting complex problems with email and SaaS products? If so, Hushmail is looking for you to join our dynamic team as a Tier-2 Customer Care Specialist!
Who We Are
Since 1998, Hushmail has been a leader in secure email services. Our offerings have expanded to include secure web forms with e-signatures, making us an essential partner for various industries, especially healthcare. Based in downtown Vancouver, B.C., our team works remotely across Canada, fostering a collaborative and innovative virtual workspace.
We are passionate about innovation and dedicated to providing secure, reliable services to our customers. At Hushmail, every team member's input is valued, and we work together to achieve our goals.
The Role
As a Tier-2 Customer Care Specialist, you'll be at the forefront of providing advanced support to our global customer base. Your technical expertise will enable you to diagnose, troubleshoot, and resolve complex issues related to email and SaaS products. You'll interact with customers via email, chat, and phone, ensuring they receive exceptional service and feel valued. This is your chance to make a significant impact by solving challenging problems and enhancing the customer experience.
Job Details
The role is fully remote within Canada, allowing you to work from the comfort of your home while connecting with our team virtually.
What You'll Bring
- A passion for delivering exceptional customer support
- Strong technical acumen with a deep understanding of web technologies and support tools
- Experience troubleshooting advanced issues with email and SaaS products
- Proficiency in navigating DNS settings and domain registrars
- ✍️ Excellent written and verbal communication skills
- Exceptional problem-solving abilities
- Proven experience in Tier-2 or advanced-level SaaS customer support
- A desire for continuous learning and professional growth
- Ability to build and maintain strong customer relationships
- ️ Familiarity with customer support systems like Help Scout, HubSpot, Zendesk, or Salesforce
Why You'll Flourish with Us
At Hushmail, we believe in investing in our team's growth and well-being. When you join us, you'll enjoy:
- A competitive salary that reflects your expertise
- ⏰ Generous time off, including 3 weeks of annual vacation
- A comprehensive benefits package, including medical and dental coverage
- Opportunities for professional development and career advancement
- ️ Access to the latest tools and technologies in a cutting-edge environment
- A supportive and collaborative work culture that values your contributions
Ready to Join the Team?
If you're excited to leverage your technical skills to provide top-tier customer support, we'd love to hear from you! Submit your resume today and tell us why you're the perfect fit for this role.
Apply Now and Elevate Your Customer Support Career!
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