17 Jan
Healthy Planet
Ottawa
Team Lead
We're looking for a dynamic Team Lead Health Consultant who embodies awesomeness and knows how to lead by example.
You bring a strong background in retail sales, leadership and a passion for natural wellness to the team.
Our dynamic and talented Team Lead Health Consultants leverage their leadership skills, retail sales background and passion for natural wellness to support their Store Management Team in leading the store sales team to exceed sales goals, create awesome Community Member experiences and represent the Healthy Planet Stores with pride.
Job Duties:
The Team Lead Health Consultant is responsible for retail sales is focused on maximizing sales in the organization Assist the store manager in ensuring that the functions and operations of the store are run in a proper fashion.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example
Creatively address merchandise displays in windows, showcases, and on the sales floor to attract attention and promote sales
Conduct one-on-one and/or small group training presentations for Sales Associates on product knowledge, store activities, and established policies and procedures
Accurately monitor inventories and the flow of merchandise
Use selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals; use these techniques to train other employees
Support store operational activities including processing transactions,
product ticketing, shipping/receiving, product flow, floor change-outs, sales/markdowns and store up-keep
Lead with high energy, positivity and represent Healthy Planet Store with pride
Work in collaboration with Store Management to help develop a team through our core values and cultural platforms.
Motivate and inspire Team Members to exceed daily/monthly/quarterly sales goals.
Contribute to crushing team goals!
Collaborate with Store Management to provide coaching and constructive feedback to Team Members.
Ensure all store operations are completed effectively and efficiently, including opening and closing procedures.
Ensure store is visually beautiful, clean and well-stocked.
Requirements & Must Haves:
High School Diploma or General Education Degree (GED)Minimum 3 yrs experience for a team lead and 5 years experience for supervisors; with a background in retail and/or training, or an equivalent combination of education and experience.
Experience leading & motivating retail teams and proven track record of exceptional customer service strongly preferred
An eye for merchandising design and desire to take risks to showcase product in creative, innovative ways
Driven to deliver superior service by exceeding customer expectations
Demonstrated ability to develop relationships with customers and co-workers
Able to work well as a team player in a fast-paced, energetic environment
Proven ability to plan, set and achieve goals
Be a self-starter and use good judgment in all situations
Excellent verbal,
written English and interpersonal communication skills
Open availability and flexibility to work nights, weekends, store openings and closings to meet the needs of the business
Computer literate with a working knowledge of Microsoft office software packages and email
Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
Ability to enforce new sales operations, techniques, policies, and strategies.
Ability to train employees, including organizing, prioritizing, and scheduling work assignments.
Some knowledge of cost analysis and budgets.
Strong problem identification and problem resolution skills.A passion and enthusiasm for natural wellness
Minimum 3+ years' retail or customer service management experience (Keyholder at minimum)Intrapreneurial spirit and sharp business acumen
Experience leading high-performance teams
Track record for awesome sales and goal-crushing KPIsSelf-directed learner with a commitment to ongoing personal growth
Experience in visual merchandising and maintaining high store standardsA commitment to a healthy lifestyleA professional and clean appearance
What We Offer
Awesome work environment and company culture
Medical Benefits and flex spending account for Full-time employees
Corporate Goodlife membership Employee discounts
Internal opportunities for growth
Life at Healthy Planet
At Healthy Planet, we believe that our biggest strength lies in fostering a work environment where our employees feel at home and can be their true selves.
We operate as a family,
supporting each other to thrive both personally and professionally.
Our culture is built on mutual respect, collaboration, and a shared passion for making a positive impact on the world.
Discover more about what it's like to be part of the Healthy Planet family by clicking the link below: Learn More About Life at Healthy Planet At Healthy Planet we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.
Healthy Planet hires and promotes individuals solely on the basis of their qualifications for the position to be filled
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