18 Jan
YMCA Calgary
Calgary
Why should you join our team?
YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, child-care support, language instruction, mental health support, lowered financial barriers, and more. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.
Customer Service Representative (Part-Time) Saddletowne YMCA
You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:
- Complimentary YMCA Calgary membership including a linked membership for dependent children;
- Program discounts;
- Ongoing leadership development and opportunities;
- Leadership award opportunities;
- Scholarship opportunities;
- Paid recertification and training.
What qualifications are we looking for?
- Exceptional customer service attitude
- Strong computer skills
- Be resourceful, organized and handle change well
- Effective time management and welcomes change
- Clear communicator - in person, over the phone, and through email
- Evidence of a clear Police Information Check with Vulnerable Sector Search
- Three professional references
What does this role look like at YMCA Calgary?
Duties and Responsibilities include:
- Identify and create opportunities to enhance each and every person's YMCA experience
- Meet and exceed customers’ expectations in all service aspects at the Membership desk
- Complete all membership/program related duties with accuracy
- Accurately complete all transactions, payments, cash-outs and balancing
- Communicate a large quantity of information clearly and concisely in person and over the telephone by understanding the organizational structure of the YMCA Calgary Association
- Develop and maintain smooth, cooperative working relations with all staff and volunteers
- Aid in the training of all new staff and volunteers
- Work in a team environment to achieve optimal collective results
- Share responsibility for weekly upkeep of desk inventory and lost and found items while always ensuring a well-stocked and clean work area
- Ability to problem solve
What qualities do we look for in YMCA Calgary Staff and Volunteers?
Our diverse team of staff and volunteers are committed to making a positive impact in the community. They model and are committed to the following competencies:
- Developing Self and Others: Developing people with a view toward present and future capacity.
- Building Purposeful Relationships: Relating to people authentically with their best in mind.
- Creating a Culture of Community: Gathering people to purpose and vision.
- Making Intentional Impact: Intending to make a difference every day.
- Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
- Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
- Innovating:
Ability to know your environment, initiate and respond effectively to changing conditions.
Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement.
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