18 Jan
V2V TECHNOLOGIES
Montreal
Customer Success Manager
V2V Technologies is a rapidly expanding Quebec-based company specializing in the design of modular business management software tailored to the varied needs of numerous industries. We are proud to market GEM-CAR , a management solution for mechanical workshops used in over 41 countries.
Since the launch of a web version in 2024, our growth has accelerated, and we are seeking new talents to take on exciting challenges related to customer satisfaction and loyalty.
We are looking for a Customer Success Manager who is passionate about the customer experience and motivated by the idea of contributing to our success.
Your Main Responsibilities 1. Customer Satisfaction Management
Maintain regular follow-up with clients after the sale to ensure their satisfaction.
Design, compile, and analyze customer surveys to identify areas for improvement.
Proactively manage social media comments and customer complaints by proposing suitable solutions.
2. Managing Customer Needs
Answer customer phone calls and guide them effectively.
Provide precise answers and professional solutions to issues encountered.
Assign online tickets to competent resources and ensure their follow-up.
Measure and analyze performance indicators related to customer satisfaction.
3. Coordination and Planning of Training
Plan and organize training sessions for deployments (Go-Lives).
Assign trainers (employees and subcontractors) and ensure optimal preparation.
Organize internal group training sessions and ensure their success with clients.
4. Participation in Team Meetings
Actively contribute by sharing innovative ideas to optimize our processes.
5. Related Tasks
Occasionally perform administrative tasks, such as managing office supply orders.
Desired Profile
Minimum of 5 years of relevant experience , including experience in customer service.
Excellent command of French and English , both spoken and written.
College diploma or equivalent.
Ease with learning and using new software.
Autonomy, dynamism, and passion for customer service.
Why Join V2V Technologies?
Be part of our adventure and actively contribute to our success!
A Stimulating Environment : Work in a modern office located in Montreal (Pie-IX metro), with a rooftop terrace, access to a gym, and showers for cycling or sports enthusiasts.
A Dynamic Corporate Culture : Various team activities (video game nights, barbecues, happy hours, etc.) and a friendly atmosphere where mutual support and friendship are paramount.
Recognition and Growth : Performance-based evaluation program, profit-sharing,
and frequent meetings with management.
Shared Values : Commitment, communication, and teamwork are at the heart of our success.
Ready to Take on the Challenge? Join a motivated and involved team. Visit our website: www .gem -car -cloud .com
Minimum of 5 years of relevant experience , including experience in customer service.
Excellent command of French and English , both spoken and written.
College diploma or equivalent.
Ease with learning and using new software.
Autonomy, dynamism, and passion for customer service.
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