[X-072] | Customer Service Representative

[X-072] | Customer Service Representative

We are seeking an enthusiastic, detail-oriented Customer Service Representative to join our team and help us maintain our reputation for outstanding service.

Job Summary:
You will be the voice of our brand and the face of customer support. You will assist customers with their questions, concerns, and feedback, ensuring that their needs are addressed promptly and effectively. You will engage with customers through various channels such as phone, email, chat, and social media, making each interaction positive, efficient, and productive. This role is key to maintaining customer loyalty and satisfaction, and it offers an opportunity for those passionate about delivering excellent service to build their career in customer support.





Key Responsibilities:

- Customer Inquiries: Provide timely and accurate information regarding products, services, account details, and policies.
- Issue Resolution: Address and resolve customer complaints, returns, or exchanges by carefully listening, diagnosing issues, and offering solutions that align with company policies.
- Product Guidance: Assist customers in understanding product features, benefits, and troubleshooting steps to ensure they have the best experience with our offerings.
- Order Management: Process new customer orders, track shipments, handle exchanges/returns, and ensure that orders are fulfilled as per company guidelines.
- Customer Feedback & Improvement: Collect customer feedback to help improve our products and services. Identify recurring issues and work with internal teams to propose solutions.
- Upselling & Cross-Selling: Proactively suggest additional products or services that could enhance the customer’s experience while maintaining focus on their immediate needs.
- Collaboration: Coordinate with internal departments (sales, logistics, technical support,



etc.) to resolve complex customer issues or questions that may require additional expertise.
- Data Entry & Reporting: Accurately document customer interactions and transactions, ensuring all records are kept up to date for follow-up and future reference.
- Maintaining Service Standards: Ensure compliance with customer service standards, maintaining high levels of customer satisfaction as measured by key performance indicators (KPIs).
- Training & Development: Continuously stay up to date on new product updates, services, and industry best practices. Attend regular training sessions to improve skills and knowledge.
- Multichannel Support: Assist customers across a variety of communication platforms, including phone calls, emails, chat, and social media channels, adapting your approach to meet each customer's needs.





What We Are Looking For:
We are looking for individuals who are motivated, empathetic, and eager to provide solutions. The ideal candidate should be a good communicator who can understand customer concerns and deliver the best solutions quickly and efficiently.

Qualifications:

- Education: High school diploma or equivalent is required; Associate’s or Bachelor’s degree preferred.
- Experience:
- Minimum of 1 year in customer service or a customer-facing role.
- Experience in [industry or product knowledge] is highly desirable.
- Familiarity with CRM software (Salesforce, Zendesk, Freshdesk, etc.) is a plus.

- Skills & Competencies:

- Excellent written and verbal communication skills.
- Strong interpersonal skills with the ability to build rapport and trust with customers.




- Ability to manage multiple tasks at once while maintaining high attention to detail.
- Strong problem-solving skills, especially under pressure.
- Patience and empathy, particularly when handling frustrated customers.
- Ability to adapt to a fast-paced work environment and shifting priorities.
- Technically adept; ability to troubleshoot issues and guide customers effectively.
- Ability to maintain a positive and professional demeanor in all situations.
- Fluency in multiple languages is a plus, especially [list specific languages if needed].

What We Offer:

- Competitive Salary: We offer a competitive compensation package based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance, paid time off (PTO), sick days, and a 401(k) plan with company match.
- Professional Development: Access to training and certifications that will help you grow in your career.
- Work-Life Balance:



Flexible hours, remote work options (if applicable), and generous time off policies to promote a healthy work-life balance.
- Employee Recognition: We value our team members and offer various programs for employee recognition, including monthly awards, bonuses, and appreciation events.
- Collaborative Environment: Join a team of like-minded professionals who are passionate about delivering exceptional service. We work together, support one another, and strive to make every customer interaction memorable.
- Growth Opportunities: We love to promote from within! There are abundant opportunities for career advancement and professional growth in our customer service and leadership teams.
- Inclusive Culture: A supportive and inclusive environment where diversity is celebrated, and every voice is heard.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/90146906/x-072-customer-service-representative-northeast-edmonton/?utm_source=html