19 Jan
Edmonton Police Service
North Central Edmonton
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- Degree in a related discipline and one (1) year of relevant experience OR Post secondary diploma in a related discipline and two (2) years relevant experience OR one (1) year related certificate (Relevant computer certificate programs generally have a minimum of 700+ instructional hours and will include relevant course work to the position. Completion of the twelfth (12th) school grade or GED is required) and four (4) years relevant experience.
- Certification in MS Intune or a related Microsoft technology is preferred
- Experience designing, monitoring and securing Windows operating systems and application deployments.
- Proficient in Windows 10/11device management and security.
- Experience with PowerShell scripting, Azure Directory, Microsoft Endpoint Manager and Microsoft 365 security and compliance.
- Able to rapidly acquire in-depth knowledge of unfamiliar systems through research and self-learning.
- Exception written and oral communication skills.
- Strong interpersonal, customer service, teamwork, problem-solving and troubleshooting abilities.
- Highly self-motivated with the proven ability to work independently to effectively prioritize and execute tasks in a mission critical high-pressure environment.
- Able to perform the physical requirements of the job, including lifting up to 35 kilograms.
- Valid Class 5 driver’s license required. Must have or qualify for a City of Edmonton driving permit OR Must be willing to provide own vehicle and obtain and provide proof of business related public liability and damage issuance of a least $1,000,000. The Edmonton Police Service does provide mileage compensation.
Hours of Work:
33.75 hours per week, 0800 – 1600 hours Monday - Friday.
Hours of work may be subject to the terms and conditions of a variable hours of work program. Incumbents must be available for call-out outside of these hours on a rotational basis.
Salary Range:
21M, Salary Grade: 044, $46.14 – $58.15 (Hourly), $3,115.10 – $3,925.50 (Biweekly), $81,303.00 – $102,454.57 (Annually).
The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
General:
- The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
- We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
- Please include a current resume and covering letter with your online application.
- The weekly hours of work for this position are currently under review and may change at a future time.
Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
- Please note the option to work remotely is not available at this time.
- Applicants may be tested.
- As part of your pre-hire screening you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.
The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.
All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.
HR Technician: CS
The EPS Technology Service Branch requires two (2) self-motivated individuals to provide in-depth technical expertise and support in the operation, maintenance and proactive monitoring of enterprise endpoint hardware, software and services. This role ensure the protection, integrity and availability of corporate data and systems:
- Deploy, configure, secure and manage devices using Intune policies and apps.
- Monitor and report on device compliance, health and status.
- Resolve device management issues and escalate t o vendors when needed.
- Create, test, deploy and maintain customized Windows deployment sequences for different hardware.
- Package,
test, deploy, update and monitor in-house or third-party software.
- Provide backend support for Ivanti ITAM/ITSM using Ivanti Neurons.
- Knowledge of configuration, LDAP, business objects, roles, automation, functionality reporting and analytics.
- Monitor ITSM for tickets and respond to high-priority and emergency outages.
- Identify, diagnose and remediate enterprise-wide issues with endpoint devices.
- Act as an escalation point for advanced issues and problems.
- Building rapport with support groups and end users t o proactively identify potential issues/concerns.
- Communicate and meet with different groups and vendors to keep information current for hardware, software and projects
- Perform other related duties as required.
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