19 Jan
City of Hamilton
Hamilton
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- Job ID #30749: Manager/Commander
- Union: Non-Union
- Job Description ID #: 6159
- Close date:
Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on Wednesday January 22, 2025.
- Duration: Permanent
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
SUMMARY OF DUTIES
Reporting to a Paramedic Deputy Chief or Executive Manager, and with a primary focus in one of the specific program areas and a secondary supporting role in the other program areas, the Manager/Commander is responsible for direct supervision of the paramedic service Supervisors/Superintendents, support staff and indirect supervision of paramedics. This position is responsible for managing investigations and ensuring regulatory compliance; delivery of paramedic services including all related aspects of the staff, assets, health and safety, deployment, labour relations, emergency planning, mobile integrated health program and community paramedicine activities and all assigned projects.
The designated specific program area positions are intended to be interchangeable with the expected rotation of incumbents through the various roles as needed by the organization and the individuals to enhance broader knowledge, develop and hone skills, and support succession planning activities.
GENERAL DUTIES
The Manager/Commander, Operations will support the Deputy Chief in the primary responsibilities of managing/overseeing various support programs or portfolios, including emergency response, emergency health care, transport medicine, dedicated offload nursing, staff scheduling, MOH CACC oversite, vehicle/station maintenance oversite, health & safety, Interview and oversee hiring process of new Superintendent process along with orientation and training, attendance management,
The Manager/Commander, Quality Improvement & Regulatory Affairs (QIRA)
will support the Deputy Chief in the primary responsibilities of managing/overseeing various support programs or portfolios that include educational programs, staff development, return to work, employee wellness, professional standards, quality review and investigative management, continuous quality improvement initiatives, data collection/analysis/benchmarking, designated Base Hospital coordination, public relations and communications
The Manager/Commander, Mobile Integrated Health (MIH) will support the Deputy Chief in the primary responsibilities of managing/overseeing various support programs or portfolios, including Community Paramedicine programming (including the Social Navigator Program), virtual triage and assessment centers, nurse-led outreach team, mobile immunization and testing team, staff scheduling, MOH CACC oversite,
vehicle/station maintenance oversite, health & safety for the program. Interview and oversee the hiring process of MIH Superintendents and direct staff orientation and training for the programs.
The Manager/Commander facilitates a consistent and accountable link between their assigned section and the division, other City departments and the public.
Manages an effective and efficient paramedic service operation in consultation with the Paramedic Deputy Chief.
Ensures that all aspects of the service operations meet related regulations, acts and standards.
Manages with the assistance of Paramedic Service Supervisors/Superintendents, the completion of reports required by the provincial and regional governments; ensures that they are completed and submitted within the required time frames.
Represents Hamilton Paramedic Service in matters of litigation,
arbitration, inquests and other legal matters as required.
Assists in the development of divisional policies and procedures that are consistent with the requirements of the Ambulance Act, its Regulations, MOH/MLTC program frameworks and COH Policies to maintain the division as a leader in pre-hospital care and community paramedicine while addressing the needs of all paramedic staff.
Manages and maintains cost-efficient and effective service delivery of paramedic service that complies with all related acts, regulations, standards, City by-laws and policies and the needs of the community as defined by the city council.
Leads and manages the ongoing activities of assigned staff by delegating work; monitors and evaluates performance and provides support for succession planning.
Ensures timely and quality completion of service inquiries by managing the file and completing actions that employ conflict resolution strategies and contains the risk to the City, prepares reports and meets with parties. Develops and maintains effective communication and networks with various stakeholders to achieve the division objectives that include relationships with staff, union representatives, other paramedic services, other city divisions, the Base Hospital, the MOHLTC, Hospital authorities, etc. Participates as a committee member or a chair of assigned committees and working groups to collaborate with other agencies and other City divisions. Analyzes, recommends and implements innovative, cost-effective strategies to deliver quality services in assigned functions, including but not limited to opportunities associated with response times, medical service,
customer satisfaction and economic efficiency drawing upon knowledge of trends and developments in legislation, provincial policy directives, economic and social patterns, and technological developments affecting areas of responsibility. Monitors, analyzes and evaluates the division's performance to ensure all legal obligations and operational requirements are met. Takes corrective action as required. Coordinates paramedic operations at major occurrences. Participates in a 24-hour / 7-day on-call rotation with the other management team and provides support as required Plans, liaises, and provides backup support to the other Managers/Commanders in the functional areas. Participates in HSC emergency preparedness planning, development and training. Responds to all municipal emergencies as requested. Reviews, refines,
manages and coordinates the division's programs and activities in a manner that maintains an efficient paramedic service that is responsive to the evolving community needs; the requirements of the MOH; other city divisions; and the stakeholders that have an interest in these functions:· Paramedic emergency response, emergency health care, and transport medicine.· Dedicated Offload (DO) RN program including but not limited to; ensuring the hospitals maintain DO RN staffing levels.
- Leads and manages the offload obligations of the paramedic service to contain the in-hospital time to appropriate intervals.
- MOHLTC CACC (ambulance dispatch) supports the service in deploying and dispatching the paramedic service in accordance with agreed inter-agency policies and manages the paramedic service to meet the City's obligation to achieve effective deployment.
- Vehicle and station maintenance coordinated with fleet services (HES) and city facilities.
- Health and Safety program.
- Attendance management, Return to work, wellness initiatives, disability management.
- Professional standards, including investigation management, coordinated as required with the City Risk.
- Management and Legal Services, Labour Relations, MOH and the Base Hospital
- Continuous quality improvement program including data collection, analysis and benchmarking in coordination as required by regulation with the MOHLTC assigned Base Hospital.
- OPSEU labour relations coordinated with the assigned City labour relations officer.
Promotes and maintains a healthy and safe work environment, consistent with corporate policy and the Occupational Health and Safety Act Performs other duties as assigned related to the responsibilities of this position. MAJOR RESPONSIBILITIES
OPERATIONS
Provides leadership to Supervisor/Superintendent and paramedic performance in the Operations Section by monitoring and adjusting the following while complying with all related legislation, regulations and applicable policies governing paramedic services:
- Operational resources, including staffing
- Deployment- includes current and future planning
- Staffing appropriate resources
- Hospital offload delays (OLD)
- Logistical issues involving equipment, vehicles and facilities
- Emergency preparedness and contingency plans
May serve as incident commander during major public events and/or emergency situations. Assume command and provide direction to police, fire and other agencies while managing media and the general public at scenes that have a medical focus.
Ensures mental health resources are appropriately made available to both supervisor/superintendent, paramedic and other staff.
Communicates with City of Hamilton (COH) labour relations specialists and labour unions to resolve matters involving collective bargaining agreement (CBA) language. Participates in the investigative process in collaboration with Labour Relations.
Participates in public relations and media events pertaining to the division. Establishes and maintains a good liaison with allied agencies, governments (municipal, regional, provincial and federal), Hamilton residents and general interest groups.
Maintains paramedic certification and, as required in extenuating circumstances, performs duties as a qualified paramedic as part of the emergency medical services response team and as part of the deployment and utilization strategy.
Ensures staffing levels meet standards.
QUALITY IMPROVEMENT & REGULATORY AFFAIRS
Provides leadership to Supervisor/Superintendent and paramedic performance in the Performance and Development Section by monitoring and adjusting the following while complying with all related legislation, regulations and applicable policies governing paramedic services:
- Recruitment, orientation and retention strategies
- Clinical education and professional development
- Program development and media relations
- Employee Health and Wellness
Provides leadership and coordinates timely quality reviews for concerns regarding paramedic or supervisory performance. Assisted by the Supervisor/Superintendent and other staff, the Manager/Commander identifies and analyses concerns from staff, the public, allied agencies, etc. by utilizing an Incident Analysis framework and constructs strategies to address system and behavioural issues.
Provides leadership, motivates, and mentors staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
Develops and monitors the progress of supervisors' performance and development plans. Encourages and maintains good morale by ensuring that performance appraisals, communication of customer commendations and special awards of recognition are completed in a timely fashion.
Ensures supervisory staff and paramedics perform medical duties in accordance with the Ministry of Health (MOH) and Base Hospital standards of care.
Ensures that all regional, divisional and MOH & LTC policies, procedures and contingency plans are effectively communicated to all supervisory and paramedic staff and that the policies and procedures are understood and adhered to.
MOBILE INTEGRATED HEALTH (MIH)
Provides oversight and maintenance of approved MIH programs within prescribed financial parameters, including community paramedicine, remote patient monitoring, immunization, health care testing (such as COVID), the Social Navigator Program, and other programs which may be approved.
Develops proposals for new MIH activities that will support the Divisional goals of appropriate reduction of 9-1-1 responses in a sustainable and approved manner in combination with the overall City of Hamilton goals of equity, inclusion, and health.
Implements new MIH programs following collective agreement requirements, corporate policies, and financial requirements.
Ensures the quality of care paramedics provide within the MIH program meets the program requirements.
Establishes and maintains a good working relationship with community partners on behalf of the service and provides advice to the Chief and/or Deputy Chief concerning opportunities and needs related to health integration activities.
Participates on corporate, regional, or provincial committees related to MIH activities as may be assigned.
Ensures that employees are provided with and use the appropriate equipment, material and/or procedures required to perform the assigned duties. Ensures that all employees perform work in accordance with applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures. Ensures that appropriate action is recommended for those employees who do not work in compliance with legislation, policies and procedures.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Performs other duties as assigned which are related to the responsibilities of the position.
QUALIFICATIONS
- A related University degree or the equivalent combination of education and relevant work experience as a Health Care Provider with progressive management experience, preferably in Emergency Health Services.
- Progressively responsible management experience, ideally in paramedic services and in a unionized environment.
- To work as a primary/advance or critical care paramedic in Ontario and meet applicable MOH requirements under the Ambulance Act. Will be able to be certified by the Regional Base Hospital (RBH) within 90 days of being hired and to maintain such
- Must possess and maintain a valid Class "F" Driver's
- Demonstrated ability to motivate staff and foster a cooperative and harmonious team
- Working knowledge of all applicable acts, regulations and standards that impact paramedic services in
- Working knowledge of Emergency Health Services, emergency communications and the provision of health care.
- Working knowledge of integrated health systems that include alternate models of care, alternate care pathways and dispatch integration
- Demonstrated knowledge and understanding of the principles and practices of a high-performance paramedic
- Proven competence in time management, interpersonal skills, excellent written and verbal communication skills, including negotiations, developing and maintaining positive internal and external relationships, analytical skills, conflict resolution, deployment process and emergency communication
- Demonstrated ability to direct the delivery of services to the public, making use of broad management and strong leadership skills complemented by an innovative and results-oriented
- Demonstrated ability to exercise superior judgement, tact and discretion in dealing with sensitive, complex, time-sensitive situations in a constantly changing
- Demonstrated ability to work independently with limited supervision.
- Possess highly developed skills to effectively handle day-to-day labour relations
- Computer literacy in a Windows environment utilizing Microsoft Office applications, word processing and spreadsheets.
- Working knowledge and experience with budget process and
- Will be required to work shifts subject to service
- On-call rotation is
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.