19 Jan
Pathways to Housing Program
North Central Edmonton
About Radius Community Health & Healing (formerly Boyle McCauley Health Centre)
Radius Community Health & Healing provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs. Through primary care and health promotion, Radius improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client-focused inter-professional care. We collaborate with our clients to address the broad determinants of health.
About Pathways to Housing Program
Radius’ Pathways to Housing Program is designed with the goal of ending homelessness for people who suffer from complex psychiatric illnesses, usually co-occurring with substance use issues, along with significant medical and social challenges. The program aims to:
- Provide immediate access to permanent independent housing without requiring treatment or sobriety as a precondition for housing.
- Offer community-based outreach support and treatment, founded on harm reduction principles and client choice.
- Deliver services based on evidence-informed best practices and contributing to such evidence to find new and effective approaches to recovery, integration, and community involvement.
Job Summary
The Pathways to Housing Program Support Assistants provide a variety of functions including coordinating Team and Client activities and schedules; reception, clerical tasks and other assistance to meet Client and Team needs; preparing program reports; providing a central communication hub for staff communication and safety; supporting electronic client records and troubleshooting.
These tasks all require that Program Support Assistants maintain a base line knowledge of each client’s current situation, recovery goals and case management plan.
Key Responsibilities
Team Support:
Attend daily team meetings to stay up-to-date on client status and provide support as needed (e.g., scheduling appointments, relaying information).
Reception & Client Interaction:
Greet clients and handle phone interactions, addressing their concerns or directing them to the appropriate team member.
“Command Central”:
Serve as the central communication hub for the team, coordinating activities, troubleshooting problems, and initiating emergency protocols when necessary.
Client Services:
Assist with client-related tasks, such as confirming appointments, arranging meetings, running errands (e.g., picking up goods/materials), or helping clients shop and attend appointments.
Financial Support:
Assist with client financial matters, liaising with financial managers and third-party income sources, and supporting the Office Manager with record-keeping.
Administrative Tasks:
Provide clerical support, including scanning, filing, updating records, making calls, and preparing meeting minutes, agendas, and reports.
Database Management:
Maintain electronic client files and databases, troubleshooting data entry issues and generating reports as needed.
Program Reporting:
Prepare and maintain various program reports (e.g., Excel, PowerPoint), including collecting and analyzing data for special projects.
IT Support:
Troubleshoot issues with technology and office equipment (e.g., computers, cell phones).
Confidentiality:
Ensure compliance with confidentiality requirements under the Health Information Act and maintain secure paper and electronic files.
Other Duties:
Perform additional tasks as assigned by the Program Director.
Qualifications
Education:
A degree or diploma in Human Services, Health, or a related field. An equivalent combination of education and relevant experience may also be considered.
Technical Skills:
Advanced computer skills (Windows Office Suite, database software, electronic client files, and mobile technology).
Financial Knowledge:
Basic understanding of bookkeeping principles.
Relevant Experience:
Experience working with individuals with mental illness, addictions, trauma histories, and/or homelessness. Knowledge of Housing First and Harm Reduction principles is an asset. Experience working with diverse cultural populations, including Indigenous peoples, is also an asset.
Teamwork & Communication:
Proven ability to work effectively in a team environment, with strong organizational and communication skills (both written and oral).
Personal Attributes:
Punctual, responsible, detail-oriented, and a continuous learner.
Driver's License:
Valid driver's license (non-GDL).
Benefits
At Radius, we’re committed to enhancing our employees' well-being with a comprehensive benefits package designed to support both personal and professional growth. Radius offers:
- Employee Assistance Plan (EAP): All employees have access to confidential counseling and access to a wide range of resources for personal and professional challenges. Our EAP is here to support your overall well-being.
- Benefits available to all permanent, full-time employees after a defined waiting period:
- Comprehensive medical, dental and vision benefits:
Premiums are fully covered by Radius
- Long-Term Disability, Life Insurance, Accidental Death and Dismemberment, and Critical Illness Coverage: Mandatory enrollment, employees are responsible to pay premiums.
- Lifestyle Spending Account: Wide variety of options available to spend an annual allowance
- Group Retirement Savings Plan
Equal Opportunity Employer
Radius Community Health and Healing is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued. We do not discriminate on the basis of race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, veteran status, or any other characteristic protected by applicable law. We encourage individuals from all backgrounds to apply and join our team,
and we are committed to providing equal opportunities for all qualified applicants. Accommodations for applicants with disabilities will be provided upon request.
Land Acknowledgement
Radius respectfully acknowledge that we are located within Treaty 6 territory, and Metis Nation of Alberta Region 4. We acknowledge this land as the traditional home for many Indigenous Peoples including the Cree, Blackfoot, Metis, Nakota Sioux, Dene, Saulteaux, Anishinaabe, Inuit, and many others whose history, languages, and cultures continue to influence our vibrant community.
Salary: an excellent compensation package commensurate with qualifications and experience will be provided.
Please submit resume with cover letter to:
[email protected]
Placement date: Immediate
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