20 Jan
City of Victoria
Victoria
Public Service Representative
Competition Number: 25/04Posting Scope: Internal / External
Posted Date: January 16, 2025Closing Date: January 27, 2025, 4:30 PM PSTDepartment: Finance
Posting Type: Temporary - up to 6 months Work schedule: Monday to Friday (17.5 hour work week)Salary: $ 37.65 per hour, Pay Grade 9Job Code: 4223Employee Group: This is a CUPE Local 50 position
Number of Vacancies: 1POSITION FUNCTIONProvide customer service functions related to city services and programs.KEY DUTIESRespond to counter, telephone or written inquiries from the public, outside agencies and other departments regarding a wide variety of municipal and government services such as bylaws, permits and licenses, parking fines,
utility billing and property taxes and other programs; provide detailed information to applicants and the public regarding community events and festivals.
Instruct the public on completing grants, forms, permits and applications; assess customer needs and make recommendations; interpret and explain applicable bylaws, statutes and regulations; act as a liaison with other departments, staff and outside agencies to obtain applicable service, program or transaction information and resolve problems; issues permits and licenses such as vehicles for hire and residential parking permits.
Inputs business licence applications and coordinates approval process required by City departments and outside agencies.
Reviews and follows up on rejected and pending applications.
Collect payments for a variety of accounts, services, programs and publications; calculate fees and make adjustments; enter and update transactions into computerized cash and inventory control system; issue appropriate receipts; balance and verify daily revenue; prepare bank deposits.
Compose routine correspondence; type a variety of letters, memos, permits, forms and reports; assist in the development of related brochures and standard job procedures; maintain product and publication inventories; book City cars, equipment, meeting rooms and arrange facilities and catering; maintain listing of committee meetings and schedule of civic events; maintain a variety of manual and computerized records.
Respond to inquiries from the City's website.
Perform related duties where qualified.INDEPENDENCEWork is generated by requests for service or is assigned by supervisor.
Work is reviewed through reports to supervisor.
Issues that deviate from policy, regulations and bylaws are referred to supervisor or responsible department.WORKING CONDITIONSPhysical Effort: Sit with arms unsupported while keyboarding. (frequent)Touch keying on a calculator.
(occasional)Mental Effort: Deal with complaints and negative comments. (often)Visual/Auditory Effort: Focus on a variety of source data and computer for short periods. (often)Work Environment: Office.
Exposure to abusive people and negative situations daily. (often)KEY SKILLS AND ABILITIESOrganize and prioritize work.
Type 50 wpm; working level operation of current City of Victoria word processing spreadsheet programs and database programs including Point of Sale and accounts receivable software.
Ability to provide a broad range of customer services and to receive, understand and resolve inquiries.
Maintain accurate records.
Deal with the public and applicants using tact and diplomacy.
Communicate effectively verbally and in writing.QUALIFICATIONSFormal Education, Training and Occupational Certification: High school graduation.
Experience: 2 years of related experience.or an equivalent combination of education and experience.OTHER:May be required to substitute in a more senior position.
Additional customer service training or conflict resolution training is an asset.
To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered.
All applications must be submitted online by 4:30 pm on the closing date noted on the posting.
Please be prepared to provide proof of qualifications as outlined in your resume.
The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services.
Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become.
Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply.
Accommodations will be available upon request throughout the application and selection process.
If you require assistance, please email us at [email protected] .
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