20 Jan
iLobby® Facility & Visitor Management
Greater Toronto Area
About iLobby Visitor Management:iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking, managing, and monitoring who is in their building – while increasing security and efficiency.At iLobby, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.In being a great place to work,
we are proud to offer a range of experiences and opportunities that will help our employees to achieve their career and personal goals and enable them to live a healthy and balanced life.About The Role:At iLobby we are looking for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We are building the Customer Success program to help drive iLobby’s growth forward. We are looking for a driven Customer Success Specialist who will manage, retain, and contribute grow a book of customers. We’re looking for someone who’s excited to use data to enhance customer engagement and foster strong, scalable relationships. If you're passionate about helping customers thrive and eager to grow your skills, this role is perfect for you!This role is a hybrid position where you'll be required to come into our office twice a week.What You’ll DoAccount Management – You’ll utilize a customer-centric approach to proactively manage and nurture a portfolio of accountsAnalyze Data – You’ll regularly interpret complex data (i.e. product data, business data)
to identify where to put your proactive focus within your account baseEmpower Customers – Help customers maximize the value of their current business with us.Drive Growth – You’ll be working across the customer journey to set our customers on the path to success in collaboration with the sales teamMitigate Risk - Proactively identifying accounts at risk of churn and putting plans in place to mitigate the riskDrive Product Usage - Partner with the product team to help customers adopt new features and use casesContinuously Learn – You’ll be regularly learning about the product enhancements,
CS best practices ad better ways we can enhance our customer experience / journeyExperience You’ll Bring1+ years of experience in a SaaS customer-facing role Strong communication skills —both verbal and written An analytical mindset with a knack for improving processesComfortable working cross-functionally with many different teamsA team player who’s a self-starter and can juggle multiple tasks while adapting to changesYou have an unmatched work ethic and a growth mindset—you love learning and tackling new challengesOpen to feedback and eager to grow through coachingHighly motivated with a can-do attitude, always striving to meet your goalsDetail-oriented with solid problem-solving skillsWhy work at iLobby?iLobby is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility process – from streamlined visitor management to emergency evacuation,
our Facility OS Platform is cutting edge and driving significant value with our customers.We work hard and play hard and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:
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