F-914 - Case Manager

F-914 - Case Manager

Overview:

We are seeking a fully bilingual (English/French) Case Manager for hybrid roles based in Ottawa and Montreal (starting in the new year). This position offers excellent benefits, competitive compensation ($70-75K base salary, 6% bonus, 3% RRSP), and an opportunity to work in a dynamic, client-focused environment.

Key Responsibilities:

- Claims Management :
- Review submitted claims and supporting documents within two weeks of receipt.
- Assess policy alignment and make approval or denial decisions based on available information (80%).
- Manage approved cases for up to six months, ensuring progress toward a return to work.
- Decision-Making :
- Evaluate incomplete data confidently to make firm, timely decisions.




- Communicate decisions clearly and empathetically, especially in cases of denial.
- Client Interaction :
- Conduct monthly check-ins with clients on approved cases to track recovery progress.
- Handle difficult conversations with resilience and professionalism.
- Collaboration :
- Work closely with Disability Claims Managers and other team members.

Required Skills & Qualifications:

- Bilingual : Proficient in English and French (written and spoken).
- Analytical & Decision-Making Skills : Ability to work in grey areas and resolve complex cases.
- Resilience : Comfortable with difficult conversations, including delivering financially impactful decisions.
- Experience :
- 5+ years in customer service, claims management, or a related field.
- Background in call center supervision, HR, insurance, accommodations, coaching, or education preferred.
- Education/Professional Background :
- Nurses (practical, matter-of-fact approach) or kinesiologists are well-suited for this role.
- Experience in travel insurance, sports therapy, learning & development, collections,



or fraud investigation is a plus.

Training & Support:

- Comprehensive Training : An 8-week training program to cover all scenarios and processes.

Benefits & Work Environment:

- Hybrid Schedule : Flexible, with 3 days per week in-office (Scott Street, Ottawa).
- Benefits : Competitive salary, 6% performance bonus, and 3% RRSP contribution.
- Career Development : Opportunity to work on diverse and impactful cases.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/90179409/f-914-case-manager-ottawa/?utm_source=html