21 Jan
Metier
Northeast Calgary
IT TECHNICAL SUPPORT ANALYST Il
POSITION TYPE: Permanent, Full-time
LOCATION: Calgary, AB
ABOUT SHING DIGITAL
With our head office in Calgary and branch office in Edmonton, Shing Digital Inc. has been providing custom IT solutions to businesses since 2001. Shing provides timely, effective IT solutions that meet and exceed our client’s current needs while keeping an eye on their future needs as well. You’ll often hear us saying: “It’s a Shing Thing” which means tailoring solutions to meet our client’s unique goals, whatever they may be. From strategic IT planning to technical support services, to installation and maintenance of IT infrastructure, we’ve got our client’s IT needs and wants covered.
THE RESPONSIBILITIES
- Inspect and set up new equipment.
- Configure systems and install/update systems and application software.
- Install and configure security software such as firewalls and anti-virus tools.
- Install, configure and troubleshoot internet connections.
- Install and configure Windows Servers.
- Connect computers to wired and wireless local area networks.
- Test new systems to ensure that they are in working order.
- Respond to customer service requests and provide technical advice.
- Diagnose and troubleshoot hardware and related software problems.
- Keep records of maintenance work and repairs.
- Analyze customer equipment performance records.
- Manage your daily and weekly work assignments within MS Outlook, MS Teams and ConnectWise CRM application.
- Proactively identify potential problems within IT environments.
- Proven ability to quickly learn and understand complex topics.
- Research and develop solutions for a wide variety of IT service problems.
- Assist in planning and organizing service activities (installing,
upgrading and decommissioning of hardware and software applications).
- Performs other duties as required.
- QUALIFICATIONS, SKILLS & ATTRIBUTES
IT TECHNICAL SUPPORT ANALYST II experience including:
- University or post-graduate degree or equivalent in computer science, IT disciplines, or equivalent work experience.
- 3-5 years’ experience installing, planning and maintaining Microsoft Office 365.
- 3-5 years’ experience installing, planning and maintaining Windows Servers, Active Directory and Group Policies.
- 3-5 years’ experience working with managed network equipment.
- 3-5 years’ experience installing, planning and maintaining server hardware.
- A+, Network+ or similar certifications would be an asset.
- Microsoft Level 2 Certified designation would be an asset.
- Level 2 Networking designation. (Cisco or Fortinet would be an asset).
- CCNA designation,
Microsoft Azure Certification, or similar certifications are a bonus.
This position requires a valid driver’s license and vehicle.
Shing Digital provides a competitive compensation package and a collaborative work environment with a team focused on making a positive impact on the community.
Shing employees also enjoy the flexibility of a hybrid work environment, providing for work from home or office, with guidelines dependent on role and team requirements.
In addition, Shing is a growing organization providing excellent opportunities for career growth for motivated individuals. Career progression and mapping is a huge part of how we like to support our employees, leading to more options for work and life.
HOW TO CONNECT FOR THIS OPPORTUNITY
All interested candidates can send their resumes in Word or PDF format to:
Julie Pecarski @ [email protected] or apply directly at www.themetier.ca
Only candidates who meet the criteria set by our client will be contacted directly, however, your resume will be in our system for us to contact you for future opportunities.
ABOUT METIER
Metier partners with innovative businesses to understand their goals and vision inside and out, and then we strategically source and pair candidates that we know will help every business flourish.
Whether you are a scale up or a mid-size organization looking for your next leader, we help humans find their forte, grow their best team, and build a thriving business supported by authentic people. Cultivated individuals to grow your company: That's our Metier.
Sign up for our newsletter at www.themetier.ca to stay in the loop on opportunities, tips, and current market news on recruitment.
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.