22 Jan
North York General Hospital
Toronto
> Quality Improvement Specialist - Patient Experience and Quality Team, FT (J0125-0262)
Quality Improvement Specialist - Patient Experience and Quality Team, FT (J0125-0262)
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Job Number:
J0125-0262
Job Title:
Quality Improvement Specialist - Patient Experience and Quality Team, FT (J0125-0262)
Job Type:
Full-Time Permanent
Location:
Administration, 4000 Leslie Street
Job Category:
Patient Experience, Quality and Risk
Date Posted:
January 20, 2025
Closing Date:
February 20, 2025
Salary:
$51.16 - $61.64/Hour
FTE:
1.0
Program/Area:
Patient Experience and Quality Team
Reporting Title:
Manger,
Center for Quality & Design
Union:
Non-Union
Shifts:
Day
Shift Duration:
8's
IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing! At North York General, our team is making a world of difference.
Position Summary
Quality Improvement Specialist, Patient Experience and Quality:
Reporting to the Manager, Center for Quality and Design, the Quality Improvement Specialist provides leadership and support for quality transformation in alignment with the Strategic Plan. The QI Specialist will work collaboratively with program leaders/teams in making successful changes by managing complex improvement projects through its life cycle, analyzing current business workflows, identifying opportunities for improvement and by designing, developing, testing, and implementing change ideas through the application of leading-edge improvement strategies and techniques. Critical competencies include the ability to develop a lean based operating model within a clinical setting, expert knowledge in using data for improvement, experience in teaching concepts of quality improvement and knowledge of design-based approaches to change.
The successful candidate must be passionate about enabling an organization to achieve excellence in people-centered care.
On a practical level, you will
- Provide expert level QI knowledge and leads capacity building in QI methodology (Lean, Six Sigma and Optimization) across the organization to build a culture of sustainable improvement
- Provides leadership and expertise in integrating design-based approaches into the QI strategy at NYGH
- Facilitate and manage QI projects, including Kaizen, 6S events, FMEA, PDSA, metrics development, process and Value Stream Mapping and other Lean tools and methods
- Lead Quality Improvement Plan (QIP) process, monitor quality indicators and other quality initiatives/action plans, and report in collaboration with clinical program teams
- Support the development of a coordinated, seamless,
and integrated health system
- Offers training and builds capacity for physicians and clinical staff to enhance their understanding of Quality Improvement initiatives within the healthcare system as it relates to their department/portfolio.
- Participates in development of department's annual goals & objectives, monthly meetings which may impact operations and/or support department or corporate initiatives.
- Build trust with staff and peers through excellence, respect, integrity, and compassion.
- Be a champion for People- Centred Care with an unrelenting focus on improving experience for patients, families, staff, and physicians at NYGH and enabling change through co-design.
Qualifications
- Bachelor's degree in Healthcare Administration, Engineering, or current registration with a health professional regulatory body.
Master's degree preferred.
- A minimum 5 years' experience in continuous process improvement
- Expertise in Lean and Six Sigma Methodologies and tools (e.g., process mapping/flow diagrams, cause, and effect diagrams, pareto charts, affinity diagrams, tree diagrams, 5S, FMEA, etc.) and the IHI Model for Improvement
- Expertise in design-based approaches to change e.g.) Design Thinking, Service Design, Experience Based Co-Design.
- Health care / hospital experience beneficial
- Advanced MS Office: Excel, Access, PowerPoint, Visio, Word. Miro/Mural knowledge and asset.
What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada's leading hospitals. This is a Full-Time Regular Position with 8-hour shifts, day shifts, in the Patient Experience and Quality Department.
We offer a highly competitive total compensation package which may include benefits, pension, vacation pay, or pay in lieu of benefits, when applicable. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca #LI-BR1
How to Apply
Think you're the right person for the job? Here's your first chance to show us why:
- Ensure to meet the deadline - only applications received by the closing date will be considered.
- We will review all applications and will contact those selected for an interview.
At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live,
including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
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