11 Jan
Home and Community Care Support Services
Ottawa
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.CARE AND BE CARED FOR – THIS IS YOUR HOMEWhat will you do?
Under the direction of the Manager, Network and IT Services, the Technical Support Specialist provides Ontario Health at
Home Champlain end-users with hardware and software support and resolves routine operational problems.
In addition, the Technical Support Specialist provides tutorial sessions and in-services, maintains user query and assistance records and assists the Manager as required.
Primary Responsibilities:
Provides direct support by responding to help-line calls on a daily basis from end-users from local and remote sites:analyzing user hardware, software and communications problems and takes corrective actionproviding technical and application support for end-users, responds to user queries in timely, client focused mannerproviding information about the features of software products.
Conducts individual familiarization and tutorial sessions as required.
Interacts constantly on a one to one basis.
Maintains and supports end-user desktop software and hardware.
Assists in maintaining and tracking computer hardware and software inventory.
Documents and maintains a knowledge base of frequently asked questions
Maintains a record/log of all user queries and incidents along with their resolution and timelines
Develops and applies checklist/standard approaches for the resolution of user queries
Keeps system users informed of system availability matters
Assists in manual installation of computers and related equipment at user's workstation
Installation and configuration of operating systems and software applications at user's workstation, reconfiguring furniture and equipment to ensure adequate functionality
Undertakes necessary backup and security activities as required by regular procedures
Liaise with external hardware & software vendors
Data Entry as required
Other related duties as assigned, consistent with the duties outlined above
Team/Department: Information Technology
Hours of work: Monday to Friday, 8:30am to 4:30pm (after hours support as required on evenings and weekends)Length of Temporary Assignment: May 30, 2025FTE: 1.0Starting Salary: $28.588/hr
Affiliation: CUPEOffice Location: 4200 Labelle Street, Ottawa
Reporting to: Manager, Network and IT Services
What must you have?
Community College Diploma in a related field of study and certified in at least one Microsoft product.
Minimum 2 years previous related experience in end user computing support in a network environment
Other relevant combination of education and experience as may be deemed acceptable by HCCSS Champlain
What would give you the edge?
Knowledge: Working knowledge of various technologies and applications, including: Microcomputer hardware components.
Good understanding of Local Area Networks and tools used for troubleshooting common issues.
Tools include ping, tracert, nslookup and ipconfig
Good knowledge of Active Directory Administration for user account management and management for group policies.
Skills and Abilities: Ability to problem solve and trouble shoot
Work well within a team Demonstrated ability to train/teach users of the automated systems.
Strong commitment to client service delivery Adapt to change and learn new software Must be patient, tactful and helpful
Well organized and reliable Able to handle multiple demands with conflicting priorities, flexibility to adjust schedule and work additional hours if required (on-call availability) Strong communication and interpersonal skills required.
Required (occasional travel between remote sites) Certification in Network Administration (ex. MCSA)Fluency in English and French is an asset
Hours of Work
Monday to Friday, 8:30am to 4:30pm (after hours support as required on evenings and weekends)Location: 4200 Labelle Street, Ottawa ON We offer flexible work options, this position will have a hybrid model of work with a combination of in-office and telework.
What do we offer?
We know wellness is supported with work-life balance.
In an inclusive culture committed to support your passion for continuouslearning, growth and innovation, we offer:Attractive comprehensive compensation packages and benefitsValuable development opportunitiesMembership in a world class defined benefit pension planWho are we?
We are Ontario Health at
Home, ready to serve every person in Ontario.
We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.
Why join us? If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Ontario Health at
Home is committed to a culture of equity, inclusion, diversity and anti-racism.
We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.
We welcome and encourage applications from all qualified applicants.
Accommodations for persons with disabilities required during the recruitment process are available upon request.
All applications will be reviewed; however, only those selected for an interview will be contacted.
Ontario Health at
Home Champlain welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in any aspects of the selection process.
Ontario Health at
Home has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19.
Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire.
Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.CARE AND BE CARED FOR – THIS IS YOUR HOMEWhat will you do?
Under the direction of the Manager, Network and IT Services, the Technical Support Specialist provides Ontario Health at
Home Champlain end-users with hardware and software support and resolves routine operational problems.
In addition, the Technical Support Specialist provides tutorial sessions and in-services, maintains user query and assistance records and assists the Manager as required.
Primary Responsibilities:
Provides direct support by responding to help-line calls on a daily basis from end-users from local and remote sites: analyzing user hardware, software and communications problems and takes corrective actionproviding technical and application support for end-users, responds to user queries in timely, client focused mannerproviding information about the features of software products.
Conducts individual familiarization and tutorial sessions as required.
Interacts constantly on a one to one basis.
Maintains and supports end-user desktop software and hardware.
Assists in maintaining and tracking computer hardware and software inventory.
Documents and maintains a knowledge base of frequently asked questions Maintains a record/log of all user queries and incidents along with their resolution and timelines
Develops and applies checklist/standard approaches for the resolution of user queries Keeps system users informed of system availability matters Assists in manual installation of computers and related equipment at user's workstation Installation and configuration of operating systems and software applications at user's workstation, reconfiguring furniture and equipment to ensure adequate functionality Undertakes necessary backup and security activities as required by regular procedures Liaise with external hardware & software vendors Data Entry as required Other related duties as assigned, consistent with the duties outlined above Date Posted: October 31, 2024Closing Date: November 7, 2024Team/Department: Information Technology
Hours of work: Monday to Friday, 8:30am to 4:30pm (after hours support as required on evenings and weekends)FTE: 1.0Starting Salary: $28.588/hr
Affiliation: CUPEOffice Location: 4200 Labelle Street, Ottawa
Reporting to: Manager, Network and IT Services
What must you have?
Community College Diploma in a related field of study and certified in at least one Microsoft product.
Minimum 2 years previous related experience in end user computing support in a network environment Other relevant combination of education and experience as may be deemed acceptable by HCCSS Champlain What would give you the edge?
Knowledge: Working knowledge of various technologies and applications, including: Microcomputer hardware components.
Good understanding of Local Area Networks and tools used for troubleshooting common issues.
Tools include ping, tracert, nslookup and ipconfig Good knowledge of Active Directory Administration for user account management and management for group policies.
Skills and Abilities: Ability to problem solve and trouble shoot
Work well within a team Demonstrated ability to train/teach users of the automated systems.
Strong commitment to client service delivery Adapt to change and learn new software Must be patient, tactful and helpful
Well organized and reliable Able to handle multiple demands with conflicting priorities, flexibility to adjust schedule and work additional hours if required (on-call availability) Strong communication and interpersonal skills required.
Required (occasional travel between remote sites) Certification in Network Administration (ex. MCSA)Fluency in English and French is an asset
Hours of Work
Monday to Friday, 8:30am to 4:30pm (after hours support as required on evenings and weekends)Location: 4200 Labelle Street, Ottawa ON We offer flexible work options, this position will have a hybrid model of work with a combination of in-office and telework.
What do we offer?
We know wellness is supported with work-life balance.
In an inclusive culture committed to support your passion for continuouslearning, growth and innovation, we offer:Attractive comprehensive compensation packages and benefitsValuable development opportunitiesMembership in a world class defined benefit pension planWho are we?
We are Ontario Health at
Home, ready to serve every person in Ontario.
We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.
Why join us? If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Ontario Health at
Home is committed to a culture of equity, inclusion, diversity and anti-racism.
We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.
We welcome and encourage applications from all qualified applicants.
Accommodations for persons with disabilities required during the recruitment process are available upon request.
All applications will be reviewed; however, only those selected for an interview will be contacted.
Ontario Health at
Home Champlain welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in any aspects of the selection process.
Ontario Health at
Home has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19.
Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire.
Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.
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