17 Jan
S.i. Systèmes
Toronto
Our client is looking for a Senior Product Owner with live chat bot platform experience to lead the development, implementation, and continuous optimization of the product in a B2C setting.
Open to candidates across candidate who can work in MST
Must Haves:
- 7+ years of experience working as a Product Owner in digital or emerging technology
- Excellent understanding of live chat workflows and customer service best practices
- Experience with chatbots or automation tools in a customer service setting
- Familiarity with CRM systems, customer experience platforms, and integration
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