Guest Services Representative (HI302)

Guest Services Representative (HI302)

The Elbow River Casino is a first-class entertainment establishment. We set ourselves apart from our competition with a great location, superior gaming and entertainment experiences, quality food services, and setting high standards for our delivery of customer service. We are committed to our employees in providing fair and equitable treatment, good working conditions, opportunities for advancement, and competitive compensation.

Within the Elbow River Casino, Customer Service is a fast-paced, diverse, always evolving atmosphere. Our focus on customer service and guest experience is essential in rounding out the entertainment offerings at the casino.

Position Overview





The role of the Guest Services Representative is to ensure that the guest receives the best possible service.

Job Functions

· Maintain a friendly, attentive, and professional demeanor during all guest interactions, and able to answer questions or concerns with professionalism and respect.

· Handle phone calls, and other communications from guest and internal departments

· Manage cash including a daily float, as well as process debt and credit transitions accurately and securely

· Promote and sell all products.

· Perform cash out functions at the end of each shift.

· May be required to perform opening or closing duties.

· Perform all aspects of stocking and display functions in an efficient and organized manner.

· Know and adhere to the policies, rules and protocols outlined in the ERC Employee Handbook

· Responsible for adhering to regulated Tobacco/Lotter laws

· Perform other tasks and duties that are applicable

Requirements

· Minimum 1-year experience in Customer Service.

· Some work with a point-of-sale system an asset

· Maintain a professional appearance

Other Skills/Abilities

· Patience, teamwork, diplomacy,



trustworthy, confidence, works well under pressure.

Working Conditions

· Fast paced, multi-unit, highly demanding, support department.

Qualifications

· All applicants must have excellent communication skills.

· All applicants must complete a background check.

· All applicants are required to have AGLC Lotto Certificate

· All applicants are required to have ProServe.

· All applicants must be 18 years of age.

We thank all applicants, however, due to volume, only successful candidates will be contacted.

View all jobs at this company

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/90250994/guest-services-representative-hi302-southwest-calgary/?utm_source=html