23 Jan
Apptad
Old Toronto
Job Title: Apptad - Solutions Designer - CRM - Senior
Job Location: Toronto (Onsite)
Job Duration: Long-Term Contract One of our Government clients is looking for a Senior Solutions Designer CRM Job Description
Configure/ customize a Salesforce solution (Field Service Modules)and integrate Salesforce with other applications using web services or other mechanisms to fulfil the business need as explained in the project background section above.
Planning, implementing and supporting Salesforce solution for coroners
Documenting processes ,Architectural documents (e.g. Information Architecture,
Solution Architecture document etc.)/ logical/ conceptual design and leading the Architectural governance checkpoints artifacts and approvals in line with Government of Ontario Information and Technology Standards.
Collaborate with IT Professionals throughout the Software Development Life Cycle
Report progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations.
Manage issues and User Stories in DevOps
Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
Acts as the technical advisor/expert.
Deliverables:
IT Solution Development Environment set-up, Configuration, customization
Must haves:
- SalesForce Field Service experience
Experience and Skill Set Requirements
Skills and Knowledge:
Able to quickly integrate new concepts and easily understand business needs
Evaluating which Salesforce components and other technology products and frameworks to be used.
Experience with building Salesforce Field Service solutions based on user stories and low level designs.
Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code.
Strong experience delivering products in Agile/Scrum mode.
Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce Service cloud, community, available tools available within AppExchange and Salesforce Platform
Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services
Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On
Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX,
Jenkins and ANT
Experience with deployment tools such as GitLab, Jenkins, etc.
Experience with Government of Ontario Information and Technology Standards
Experience completing Enterprise Architecture documentation e.g. Information Architecture Document, Solution Architecture Document.
5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code.
Certified Salesforce Platform Developer I or equivalent experience
Salesforce Certified OmniStudio Developer
Salesforce Certified Experience Cloud Consultant
Salesforce Certified Administrator
Selection Criteria
Criteria 1: Salesforce Experience (Field Services)
Criteria 1 Points 35 points
Criteria 1 Details:
5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
Salesforce Certified Platform Developer I
Salesforce Certified OmniStudio Developer
Salesforce Certified Experience Cloud Consultant
Salesforce Certified Administrator
Criteria 2: Design, Analysis, Development and Configuration
Criteria 2 Points: 30 points
Criteria 2 Details:
Demonstrated experience supporting, developing, maintaining, and configurating Salesforce Field Service solutions.
Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments.
Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms.
Demonstrated experience designing and supporting the development of prototypes and proof of concepts.
Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments.
Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities.
Experience conducting diagnostics and determining methods to help incident management.
Experience implementing AODA compliant solutions.
Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On
Criteria 3: Communication,
Consultation and Collaboration Skills
Criteria 3 Points: 25 points
Criteria 3 Details:
Excellent analytical, problem solving and decision-making skills.
Excellent communication skills, both written and verbal
Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with mitigations.
Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete.
Experience documenting processes and technical designs and updating build books
Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process.
Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy.
Criteria 4: Agile Experience
Criteria 4 Points: 5 points (weighted score)
Criteria 4 Details:
Experience with Agile scrum methodologies
Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
Thorough understanding of SDLC, specifically DEV processes in agile development environments
Criteria 5: Public Sector Experience
Criteria 5 Points: 5 points (weighted score)
Criteria 5 Details:
Previous experience working in Government or Public Sector organizations.
Knowledge Transfer
Knonledge to be Transferred: (at the end of the contract)
On going process and at the end of the contract
Knowledge to be Transferred to:Project Manager/ Team members/ JTS FTE Staff
Details of Transfer: (how transfer will occur)
Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with JTS staff.
Assign tasks to FTE's to provide hands on experience and learning opportunities, provide guidance/ training to FTE staff
All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided.
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