23 Jan
McMasters Student Union
Cootes Paradise A
This posting is closing on Sunday, January 26th, 2025
Located inside TwelvEighty, accessible at the bottom of the stairs nearest Union Market, The Grind is a fabulous café, serving premium coffee, tea, and crêpes. The space is surrounded by USB connectivity for device charging, while featuring daily scone and baked good specials. In addition to its line-up of espresso, lattés and cappuccinos – all made with 100% Arabica beans – The Grind has a great selection of both sweet and savory crêpes, made fresh to order.
The Barista is expected to deliver exceptional service to all customers, ensuring a positive customer experience that will encourage guests to return.
Knowledge, Skills and Abilities
- Skills in verbal communication when dealing with customers and others within the organization
- Must have strong organizational and time management skills
- Background in customer service oriented industry is an asset
Effort & Responsibility
- Ability to make decisions quickly and often without warning (i.e customer service situations)
- Responsible for dealing with large amounts of cash
Working Conditions
- Work environment is pleasant but challenging - often the server is performing several tasks simultaneously
- Loud volume, noisy, smoky environment
- Potential risk of personal injury
- Late evenings and weekends
Training and Experience
- Training and experience with cash procedures, preferably in a computerized atmosphere
- Past cafe/restaurant experience preferred
- Experience in campus environment preferred
- Some computer experience an asset
- Must have, or be willing to obtain, Smart Serve Certification
Equipment
- P.O.S. system
- Audio equipment
- Coffee machines
- Glass and plate ware
- Hot plates
For a full list of duties and responsibilities, please download the full job description.
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