24 Jan
Hustle Notice Biz
Hamilton
Department: Hustle Notice Biz
Location: Hamilton, ON
Compensation: $17.45 - $24.00 / hour
Description
Job Title: Customer Service Representative
Location: Hamilton, ON
Employment Type: Full-time
Job Summary
We are looking for a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers, delivering exceptional support and ensuring a positive customer experience. This role involves resolving inquiries, addressing complaints, and building strong customer relationships.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, live chat, or social media.
- Provide accurate information about products, services,
and policies.
- Resolve customer complaints and ensure satisfaction by following up on issues.
- Process orders, returns, refunds, and exchanges accurately.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Collaborate with internal teams to improve products, processes, and the overall customer experience.
- Identify and escalate complex issues to supervisors or specialized departments.
Skills, Knowledge and Expertise
- High school diploma or equivalent; a college degree is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Proficient in using customer service software, CRM tools, and Microsoft Office Suite.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
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