24 Jan
Edmonton O-day'min Primary Care Network
Edmonton
Reception MOA/ Scheduling Coordinator - Float
Full Time - Temporary 1-year position 1.0 FTE (37.5 hours/week)
Reporting to the Program Supervisor or designate, the Reception MOA/Scheduling Coordinator - Float supports the delivery of Primary Care programming for EOPCN’s centralized clinical services. The role utilizes strong customer service skills and clerical processes as a member of the clinical support team, ensuring the delivery of excellent quality care to meet the needs of the patient/client.
Key Responsibilities & Duties:
- Answering incoming phone calls
- Processing incoming/outgoing mail to the right department
- Recording/checking in patients arriving for appointments
- Maintaining ongoing tracking and appropriate documentation on referrals
- Booking patient appointments
- Sterilization of equipment
- Maintaining incoming fax folders
- Inventory and receiving for clinic equipment and supplies
- Reviewing referral requests and following established pathways for referral processing
- Supporting clinicians in ensuring patients receive materials required for classes and workshops
- Communicates with specialists, primary care physicians, and multidisciplinary team members on status of appointments
- Performing reception duties for patient appointments such as updating patient demographics in the electronic medical record
- Answers phone calls and questions about how to access EOPCN programs and services
- Adheres to workplace health and safety policies and procedures
- Maintains privacy and confidentiality of patient demographics and health information according to the Health Information Act and EOPCN policies
- Attends clinical team meetings
- Provides regular updates to clinical leadership and healthcare providers on wait times, demand for in-person and evening appointments,
and appointment capacity
- Participates in quality improvement activities
- Participates in the orientation of new employees
Qualifications:
- Graduate of an approved Medical Office Assistant program
- Basic medical terminology
- Telephone etiquette and customer service skills
- Strong communication skills both verbal and written
- Detail-oriented and quality-focused
- Proficiency in Microsoft Office and other computer applications
- Highly organized with the ability to prioritize
- Electronic Medical Record experience, with a preference for knowledge of Accuro
- A minimum of one-year scheduling/reception experience in a medical office setting
- CPR is an asset
- Customer Service Skills training is an asset
- Nonviolent Crisis Intervention Training is an asset
- Successful applicants will require a clear Police Information Check with Vulnerable Sector check
Apply Today
The EOPCN offers a competitive compensation package with comprehensive benefits, opportunities for continuing education and career growth, and an outstanding work environment. Please submit your resume and cover letter by email to: [email protected] (Attn: Terri).
Posting effective until a suitable candidate is found. We thank all candidates in advance for their applications; however, only those being selected for an interview will be contacted.
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