24 Jan
Edmonton O-day'min Primary Care Network
Edmonton
Scheduling Coordinator
Permanent Full Time 1.0FTE (37.5 hours/week)
Reporting to the Clinical Supervisor or designate, the Scheduling Coordinator supports the delivery of Primary Care programming for EOPCN’s centralized clinical services. The Scheduling Coordinator uses strong customer service skills and clerical processes as a member of the clinical support team, in the delivery of excellent quality care to meet the needs of the patient/client.
KEY RESPONSIBILITIES & DUTIES:
- Review service referral request and contact patients to book appointments according to patient need, urgency, and established referral pathways.
- Ensure patients are provided with booking information and educational materials required for initial appointments,
follow ups and scheduled workshops.
- Communicates with specialists, primary care physicians and multidisciplinary team members on status of appointments.
- Greet patients as they arrive and indicate arrival in scheduling calendar or EMR, confirming/updating patient demographics as needed.
- Chart relevant data into the patient’s EMR record.
- Answers questions about EOPCN programs and services.
- Adheres to workplace health and safety policies and procedures.
- Maintains privacy and confidentiality of patient demographics and health information according to legislation (Health Information Act) and EOPCN policies.
- Attends clinical team meetings.
- Provides regular updates to clinical leadership and health care providers on wait times, demand for in person and evening appointments and appointment capacity.
- Participates in quality improvement activities.
- Participates in the orientation of new employees.
QUALIFICATIONS:
- Graduate of an approved Medical Office Assistant program preferred.
- Basic medical terminology.
- Telephone etiquette and customer service skills.
- Strong communication skills both verbal and written.
- Detail-oriented and quality-focused.
- Proficiency in Microsoft Office and other computer applications.
- Highly organized with the ability to prioritize.
- Electronic Medical Record experience, with a preference for knowledge of Accuro.
- A minimum of one-year scheduling/reception experience in a medical office setting is required.
- CPR is an asset.
- Customer Service Skills training is an asset.
- Nonviolent Crisis Intervention Training is an asset.
- Successful applicants will require a clear Police Information Check with Vulnerable Sector check.
APPLY TODAY
The EOPCN offers a competitive compensation package with comprehensive benefits, opportunities for continuing education and career growth, and an outstanding work environment.
Please submit your resume and cover letter by email to: [email protected] (Attn: Terri)
POSTING EFFECTIVE until suitable candidate is found. We thank all candidates in advance for their applications, however, only those being selected for an interview will be contacted.
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