25 Jan
Trident Global Assistance
Toronto
Job DescriptionJob Description
Trident Global Assistance is looking for the motivated, energetic, customer-oriented Claims Manager who will be responsible for overseeing the travel insurance claims process, ensuring that claims are handled efficiently and in accordance with company policies and legal principles. This role involves managing a team of claims examiners and other claims administrators, reviewing claims for accuracy and completeness, and ensuring timely communication with clients and partners.
This means we are looking for a professional who is not only skilled in claims processing but also possesses strong leadership, analytical, and customer service skills.
Key Responsibilities
• Oversee Claims Operations:
• Manage the entire claims process from initiation to closure, ensuring adherence to company policies and regulatory requirements.
• Supervise and mentor a team of claims examiners and support staff, fostering a collaborative and efficient work environment.
• Review complex claims for accuracy, completeness, and obtain underwriter approval
• Serve as the point of contact for underwriter regarding their claims, providing updates and addressing any concerns.
• Analyze claims data to identify trends, areas for improvement, and opportunities for cost reduction.
• Address escalated claims issues and disputes, working with legal and compliance teams as necessary.
• Conduct training sessions for new staff and ongoing education for the claims team to enhance skills and knowledge.
• Prepare regular reports for senior management on claims performance metrics and operational efficiency.
Required Skills and Qualifications
• Strong Leadership Skills, ability to lead and motivate a team while managing performance and productivity.
• Excellent Communication,
effective verbal and written communication skills to convey complex information clearly to clients and team members.
• Analytical Thinking, proficiency in analyzing claims data and making data-driven decisions to improve processes.
• Problem-Solving Skills, the capability to identify issues quickly and develop effective solutions, especially in high-pressure situations.
• Attention to Detail, meticulous in reviewing claims and documentation to ensure accuracy and compliance.
Qualifications
• A bachelor’s degree in Business Administration, Finance, Insurance, or a related field.
• 5+ years of experience in claims management or a related field, with a proven track record of leading teams (travel Insurance preferred)
• Bilingual (English/French) is a definitive asset
Personal Attributes
• Empathy:
Ability to understand and relate to customers’ needs and concerns regarding their claims.
• Adaptability: Flexibility to adjust strategies and approaches in a fast-paced environment.
• Integrity: Commitment to ethical practices and maintaining confidentiality in handling sensitive information.
Company DescriptionBe part of a dynamic team and make an impact in a fast-growing travel insurance company.Company DescriptionBe part of a dynamic team and make an impact in a fast-growing travel insurance company.
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