25 Jan
Kuehne+Nagel
Mississauga
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga branch, is looking for a new Operational Care Specialist to join our Sea Logistics team
Your Role
As the Sea Logistics Operational Care Specialist, you are responsible to manage all day-to-day activities for the transportation of goods, including Pharmaceutical products and dangerous goods, from port of destination to final consignee. Your responsibility is to communicate with Sea freight carriers, co-loaders, truckers, customs brokers and other vendors. You will provide solutions in case of any discrepancies,
holds or delays in the movements of goods and will actively and concisely communicate with the Operational Customer Care team. Your role is focused on operational excellence supported with clear KPI's. Your goal is to deliver an extraordinary customer and ensure transparency and neutrality towards all Canadian branches. You will report to the Sea Logistics Operational Care Manager.
Your Responsibilities
- Responsible to ensure the smooth flow on the movement of shipments, resolving any discrepancies in the movement
- Arrange for transport/shipping documentation and oversee the scheduling and dispatching of goods and monitoring movement of goods
- Communicate and Coordinate with Sea freight carriers, co-loaders, truckers, customs brokers and other service providers
- Responsible for data entry and ensuring data quality
- Work closely with the internal OCC and notify in case of holds, discrepancies, delays and deviations in the movement of goods
- Resolve problems and provide ongoing support
- Executing the timely execution of daily tasks including, but not limited to processing delivery confirmation of cargo to OCC Customer Service Team.
- Resolve Credit issues including holds, credit check rejections and disputes.
- Communicating additional charges to for deliveries to customer service team for items such as: Prepull, Yard storage, storage charges, etc.
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences
- High School Degree/Diploma in supply chain management or similar field?
- 1+ years of Sea Logistics Exports and Freight Forwarding experience
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)Administrative / data entry experience required
- Certified in CIFFA, CITT or equivalent is preferred
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-(phone hidden) during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.