24 Jan
S.i. Systems
Toronto
INT Business Analyst to work on ServiceNow related improvements to support Day 2 assurance teams or to support customers for our large telco client - 19258
Location- Fully Remote
Duration- 6 Months with strong chance of extension
Job Description:
Are you ready to make a significant impact and drive innovation in a dynamic and forward-thinking organization? We are seeking a talented and experienced Senior Business Analyst to join our team and lead the implementation of cutting-edge technologies that will revolutionize the way we deliver services and exceed customer expectations. As a key driver of change,
you will have the opportunity to shape the future of our organization and play a pivotal role in optimizing workflows and maximizing the potential of the service management platforms and tools. If you are passionate about driving transformation and thrive in a fast-paced, collaborative environment, we want to hear from you!
- Work with Product Owners, project team members and impacted stakeholders to understand the scope and vision of our ServiceNow and New Service Introduction Roadmap projects.
- Work with stakeholders to understand any current processes and help them adapt their processes to fit the future state. Develop Level 3 process maps for the future mode of operation.
- Build trust with stakeholders through your strong knowledge of project process, operational applications, business products, services and the TBS value chain.
- Provide input on Project Visions, Charters and Epics.
- Create quality requirements within the boundaries of the Epics and the project scope.
- Lead and facilitate meetings and working sessions with cross-functional stakeholders in order to achieve desired outcomes.
- Help stakeholders navigate the change journey by identifying and clearly communicating and the change impacts.
Help to demonstrate the future state during process workshops.
- Plan and facilitate testing and clearly communicate test results to stakeholders. Track defects and ensure plans to address defects are addressed and acceptable for stakeholders and the project team.
- Get sign offs from stakeholders for activities such as Process mapping & UAT.
- Provide post launch stability support.
- Provide regular status updates to leaders and project managers highlighting any risks and mitigation plans.
Must Haves
- ServiceNow project experience
- BA skills including requirement gathering, UAT planning, Process mapping
- Ability to communicate effectively across different levels / audiences
Nice to Haves
- Business Analysis certification/courses
- ServiceNow certifications such as Business Process Analyst
- 5-7 years of experience in an analytical role
- Certification in ITIL, Agile, Lean Six Sigma
- Experience working in an Agile environment and familiarity of associated tools
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