26 Jan
UJA Federation of Greater Toronto
North York
About UJA Federation of Greater Toronto
At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity and commitment to Jewish values. Together with our philanthropic, volunteer and professional leadership, we’re changing lives.
As one of North America’s leading Jewish non-profits, UJA Federation of Greater Toronto works to preserve and strengthen the quality of Jewish life in Greater Toronto, Canada, Israel and around the world. UJA advances this mission through fundraising, programs, and research focused on our strategic pillars: fighting poverty and improving well-being, growing Jewish education and identity,
countering antisemitism and hate, and strengthening connections with Israel and Jewish communities worldwide.
About the Opportunity
Working with the IT Operations Team, the Technical Support Specialist is part of a team mandated with the support of the UJA Federation’s Information Technology hardware, software, data and infrastructure, supporting multiple organizations and agencies operating out of multiple locations. This role will have a strong focus on customer service and support, quality and accuracy and bringing timely resolution to user issues and requests.
This position will be required to travel between multiple UJA locations.
Key Responsibilities
- User Support:
- Act as the primary contact for technical assistance via phone, email, and in-person interactions.
- Provide Level 1 troubleshooting for laptops, desktops, tablets, mobile devices, and peripherals.
- Manage and resolve technical issues, escalating complex cases to higher support levels or external vendors as needed.
- Systems Administration:
- Administer and maintain user accounts, permissions,
and access rights (Active Directory, Exchange, etc.).
- Perform installations, updates, and maintenance for servers, network connectivity equipment, and IT infrastructure.
- Hardware and Software Management:
- Diagnose, repair, and maintain IT equipment, including PCs, printers, AV systems, and phone systems.
- Support the deployment and maintenance of software, ensuring compatibility and user efficiency.
- Event Support:
- Set up and manage audio/visual equipment for organizational meetings and events.
- Documentation and Training:
- Develop, revise, and maintain technical and procedural documentation for IT systems.
- Provide training to end users on software, hardware, and IT best practices.
- Incident and Request Management:
- Utilize IT helpdesk tools and knowledge bases to track, monitor,
and document technical issues to resolution.
- Follow ITIL-aligned processes for request prioritization, escalation, and resolution.
Qualifications
- Education:
- Post-secondary diploma or degree in an IT-related program.
- Experience:
- Minimum 1 year of experience in a similar technical support role.
- Exposure to corporate environments supporting both Windows and Mac systems (preferred).
- Technical Skills:
- Strong troubleshooting skills for a variety of hardware and software systems.
- Familiarity with IT infrastructure, including LAN/WAN networks, Active Directory, and Exchange.
- Experience with audio/visual setups and event technology.
- Certifications (preferred but not mandatory):
- ITIL Foundation, CompTIA A+, Network+, or equivalent certifications.
- Soft Skills:
- Excellent interpersonal and customer service skills.
- Ability to work independently and collaboratively within a team.
- Proven ability to handle multiple tasks in a high-paced environment, with attention to detail and quality.
Additional Information
- Flexible to travel between office locations as required.
- Availability to support occasional after-hours events or maintenance.
This is a full-time permanent position. Union Level 4. At UJA we support a flexible work schedule and all of our employees engage in hybrid work. Engagement and connection are key to supporting the best employee experience and we want to ensure that this puts balance and well-being at the forefront of our approach to ways of working. In addition to a rich time off policy, UJA’s offices are closed on all Jewish holy days (yom tov) and we support early office closures to observe the Jewish Sabbath (Shabbat).
We look forward to connecting with you to understanding what you can bring to the UJA team and how we can support your career goals. Qualified applicants are invited to submit a cover letter and resume. Only those applicants invited for interview will be contacted.
Commitment to Inclusion and Accessibility:
UJA Federation is proud of our dynamic professional team, which reflects the diversity of the Jewish community and general community alike in Greater Toronto. We are an equal opportunity employer and welcome applicants from all communities.
We are committed to creating an inclusive and accessible workplace, and believe this is essential to ensure that every member of our team can thrive.
We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs.
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