28 Jan
Cleo Consulting
Old Toronto
Assignment: RQ08574 - Solutions Designer - CRM - Senior Job Title: Solutions Designer - CRM Requisition (SS): RQ08574 Start Date: 2025-02-10 End Date: 2025-11-14 Client: Justice Technology Services Office Location: Toronto Organization: Justice Technology Services Extension # of Days: 55.00 Ministry: Ministry of Solicitor General # Business Days: 190.00
NOTE: This position is currently listed as "Onsite" 21 College St; however, the Assignment under this request will provisionally be "Hybrid", working 7.25 hours per calendar day, sometime between 8:00-5:00 PM (excluding lunch breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation.
During the duration of the assignment you will be under the discretion of the Hiring Manager's requirements for the Project you are assigned to.
Must haves:
- SalesForce Field Service experience
Description
- The VOR Master Service Agreement which expires on April 5, 2026, leaves some Contracts with funding unassigned for fiscal 2025-26. If the current statement of work expires March 31, 2026, the remaining funds can be used to exercise an option to extend the SOW beyond March 31, 2026 based on business case approvals. Such extensions will be allowable, only if the Master Service Agreement is extended beyond April 5, 2026 and be upon the same terms, conditions, covenants contained in the SOW.
- Configure/ customize a Salesforce solution (Field Service Modules)and integrate Salesforce with other applications using web services or other mechanisms to fulfil the business need as explained in the project background section above.
- Planning, implementing and supporting Salesforce solution for coroners
- Documenting processes ,Architectural documents (e.g. Information Architecture,
Solution Architecture document etc.)/ logical/ conceptual design and leading the Architectural governance checkpoints artifacts and approvals in line with Government of Ontario Information and Technology Standards.
- Collaborate with IT Professionals throughout the Software Development Life Cycle
- Report progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations.
- Manage issues and User Stories in DevOps
- Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
- Acts as the technical advisor/expert.
Deliverables:
- IT Solution Development Environment set-up, Configuration, customization
Experience and Skill Set Requirements
Skills and Knowledge:
- Able to quickly integrate new concepts and easily understand business needs
- Evaluating which Salesforce components and other technology products and frameworks to be used.
- Experience with building Salesforce Field Service solutions based on user stories and low level designs.
- Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code.
- Strong experience delivering products in Agile/Scrum mode.
- Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce Service cloud, community, available tools available within AppExchange and Salesforce Platform
- Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
- Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL,
and web services
- Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
- Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On
- Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT
- Experience with deployment tools such as GitLab, Jenkins, etc.
- Experience with Government of Ontario Information and Technology Standards
- Experience completing Enterprise Architecture documentation e.g. Information Architecture Document, Solution Architecture Document.
- 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code.
- Certified Salesforce Platform Developer I or equivalent experience
- Salesforce Certified OmniStudio Developer
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Administrator
Criteria
Salesforce Experience (Field Services) - 35 points
- 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
- Salesforce Certified Platform Developer I
- Salesforce Certified OmniStudio Developer
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Administrator
Design, Analysis, Development and Configuration - 30 points
- Demonstrated experience supporting, developing, maintaining, and configurating Salesforce Field Service solutions.
- Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments.
- Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms.
- Demonstrated experience designing and supporting the development of prototypes and proof of concepts.
- Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
- Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments.
- Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities.
- Experience conducting diagnostics and determining methods to help incident management.
- Experience implementing AODA compliant solutions.
- Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
- Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On
Communication, Consultation and Collaboration Skills - 25 points
- Excellent analytical, problem solving and decision-making skills.
- Excellent communication skills, both written and verbal
- Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with mitigations.
- Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete.
- Experience documenting processes and technical designs and updating build books
- Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process.
- Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy.
Agile Experience - 5 points (weighted score)
- Experience with Agile scrum methodologies
- Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
- Thorough understanding of SDLC, specifically DEV processes in agile development environments
Public Sector Experience - 5 points (weighted score)
- Previous experience working in Government or Public Sector organizations.
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