29 Jan
Corus
Old Toronto
Come and join our team today and deliver exceptional patient experiences.
Are you passionate about creating exceptional patient experiences and helping people achieve their dream smiles? Forest Hill Orthodontics is seeking an enthusiastic New Patient Coordinator to join our thriving practice in Toronto, ON. In this vital role, you'll support the practice by guiding people through their orthodontic journey while contributing to our practice's growth and success.
Who We Are
At Forest Hill Orthodontics, we're more than an orthodontic practice. We are part of a community that values:
- Supporting Each Other – We lift each other up, creating a positive, collaborative work environment where everyone thrives.
- Pushing for Greatness – We continuously improve to reach new heights in patient care and team performance.
- Doing the Right Thing – Integrity and quality care are non-negotiables; we are committed to excellence in every patient interaction.
- Transparency – Honest, open communication defines our work together.
- Community Building – Strong relationships with our patients, team, and the communities we serve are at our core.
Why Join Us?
As part of the Corus Orthodontists network, a fast-growing partnership with over 50 practices and 1,000+ professionals across North America, you'll benefit from:
- Growth and Development - Learn from experienced professionals who will empower you to excel in your career, with $500 annual learning and development assistance.
- Comprehensive Benefits – A competitive total rewards package with an employee benefits program that includes extended health coverage, plus an additional health spending account and an employee & family assistance program.
- Work-Life Balance – Full-time, 40 hours per week, Monday through Friday.
- Additional Perks – Complimentary orthodontic treatment for you and immediate family members and uniform allowance
Your Impact as New Patient Coordinator
In this role, you'll be instrumental in creating positive patient experiences and driving practice growth. Key responsibilities include:
- Greet patients as they arrive and make them feel welcome.
- Book appointments for new and returning patients utilizing the appropriate scheduling templates.
- Ensure that the schedule accounts for the appropriate amount of doctor time, filling openings as necessary and discussing any major changes with the clinical team.
- Manage patient statuses and ensure that appointments are booked or archived accordingly.
- Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned.
- Manage active patient files and archive files for patients who are no longer in treatment.
- Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
- Take payments received at the front desk, post them, and provide receipts to the patients.
- Answer the telephone to direct calls, take messages, assist with patient emergency calls, and answer general inquiries; follow-up on messages left during Clinic closures.
- Assist with maintaining the front desk and waiting area, including managing magazine subscriptions, seasonal decorations, and general tidying.
- Be an active participant in staff meetings and committee meetings.
- Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
- Perform other tasks as assigned by the Doctor and Practice Manager.
About You
You're an outgoing, confident professional who brings:
- You are an outgoing, confident, individual, with a passion for patient care.
- Goal-driven, with an amazing work ethic, you are focused on helping the practice grow
- A natural ability to develop relationships with patients, parents, and your team.
- You have a positive attitude with a strong desire to provide an excellent customer experience.
- Excellent interpersonal and communication skills; written and verbal, and ability to make patients feel comfortable and at ease.
- You are observant and a good listener.
Qualifications
- Two years of administration experience within a clinical setting (preferred).
- Experience working in an orthodontic or general dental clinic is an asset.
- Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
- Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
- Keen attention-to-detail and time management skills.
Compensation
- Competitive hourly rate (wage is commensurate with experience)
- Comprehensive benefits package
To learn more about our practice, please visit: https://www.foresthillortho.com/
Visit our IG page at: https://www.instagram.com/foresthillortho/?hl=en
Ready to be part of a team that values excellence, integrity, and community? Apply today and take the next step in a rewarding career with Forest Hill Orthodontics! We thank all applicants, although only those selected for an interview will be contacted.
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At Corus Orthodontists,
we are dedicated to fostering an inclusive and supportive work environment. If you require accommodation during the application process, please inform your Recruitment Specialist. We welcome applicants from all backgrounds who share our commitment to exceptional care and community connection.
Other details
- Job Family Practice
- Pay Type Hourly
- Min Hiring Rate $23.00
- Max Hiring Rate $25.00
- Travel Required No
- Required Education Equivalent Experience
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