29 Jan
The Langham Huntington, Pasadena, Los Angeles
Canada
Description
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests,
and embrace the company's vision to building great memories together.
As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.
Responsibilities
- Respond to page or call the office every 30 minutes.
- Follow Chelsea Key Handling Policy.
- Prompt response to spill and fall hazards (i.e. rain and snow).
- Must wear a pager provided.
Business
- Maintain communication with Managers about supplies.
- Build positive work environment.
Customer Satisfaction
- Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction.
Process Improvement/ Productivity
- Open communication with CDC and Manager to report challenges or issues.
- Report any deficiencies to Managers.
- Safe effective use of equipment.
- Use only chemicals and safety equipment provided by the Hotel.
- Follow the Chelsea grooming policy. Nametag must be visible at all times.
- Perform other tasks as assigned by Management.
- Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS.
Working Experience
Previous Guest Service skills an asset.
Soft Skills
Good communication skills.
Strong work ethic.
Language
Ability to speak and read English
Physical Requirements
Able to stand for long periods of time.
Able to lift and bend.
Flexible in availability.
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