29 Jan
N. Harris Computer Corporation - CAD
Ottawa
The Vice President of Professional Services at Advanced Utility Systems is accountable for the efficient and effective delivery of customer projects, including upgrades and new implementations of the company’s utility billing and customer information system solutions. The role encompasses end-to-end delivery responsibility from SOW development through kick-off to the launch and onboarding to Customer Support. We seek an experienced and results-driven leader who excels at navigating complex challenges, building organizations, developing leaders, and instilling best practices. The ideal candidate will organize a department that consistently delivers high quality projects to revenue and customer expectations.
This is a remote opportunity from Canada and USA with preference given to candidates in the Toronto, ON region.
What your impact will be:
- Evaluate, organize and develop a high-performing team for the efficient and effective delivery of customer software projects
- Ensure performance against measurable goals for the professional services team in line with division growth and profitability targets
- Foster cross-departmental collaboration with R&D;, Sales, and Customer Success to ensure alignment, knowledge sharing and seamless solution delivery
- Relentlessly innovate and evolve our implementation strategy for performance improvement and operational efficiency
- Build strong supportive relationships with key customers as an escalation point for critical delivery issues and to cultivate confidence in Professional Services at Advanced
- Obtain additional signed contracts from the customer base for services and products that will further enhance the customer experience with our solutions
- Foster and govern a culture of accountability,
collaboration and service excellence to boost team morale and confidence in the company's software solutions and services
- Create a work environment that promotes learning, sharing and trust
- Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction, revenue targets, and OPEX goals
What we are looking for:
- Proven experience leading Professional Services department or division in a software company with demonstrated ability to balance immediate software project delivery with lasting performance improvements
- 10+ years of experience in a professional services organization
- Proven capability to manage and lead teams through significant operational and cultural improvement maintaining engagement and achievement of organizational objectives
- Demonstrated ability to build high-performing teams with a focus on fostering collaboration, eliminating resource constraints, enhancing cooperation and shared knowledge, and improving accountability through common goals
- Innovative talent to foster collaboration and team connections among remote and distributed teams with resilient healthy work culture
- Disciplined history of P&L; accountability including management odepartmental budgets, improving performance metrics and achieving PS financial goals including net revenue, utilization, and margin contribution
What would make you stand out:
- Deep knowledge of professional services delivery model and operational best practices for software implementation with emphasis in utility billing solutions or similar utility software projects. Cloud delivery experience preferred.
What we can offer:
- Comprehensive Medical, Dental and Vision
- 3 weeks' vacation and 5 personal days
- Employee stock ownership and RRSP matching programs
- Lifestyle rewards
- Flexible work options
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