30 Jan
City of Barrie
Barrie
Posting Number: TN-25-05
Job Type: Temporary Part-time, Non-Union
Salary Range: $32.39 to $38.79 per hour
Location: Barrie, ON - Onsite (see below for more details)
Posted: Wednesday, January 29, 2025
Application Deadline: Friday, February 21, 2025 at 11:59 pm
- The City of Barrie is currently accepting applications for future casual/temporary part-time Service Barrie Customer Service Representative vacancies. As positions become available, we will review applications and contact selected candidates for an interview. Applications will remain on file for a period of three (3) months from the date the posting closes.
The Opportunity
Access Barrie combines customer service, marketing and communications,
and transit and parking strategy. This strategic portfolio reflects the importance and need for the City to easily and efficiently connect the people who live and work in Barrie to the people, places, services and information that matters to them. Marketing and Communications work closely with staff from all departments, the Mayor, CAO and City Council to develop corporate communications plans and marketing strategies in support of City initiatives, programs and services.
Under the general guidance and direction of the Supervisor, the Service Barrie Customer Service Representative position is responsible for providing frontline customer service regarding the City's services, procedures, practices, policies, and programs. Specifically, this position receives a high volume of inquiries, requests and/or complaints through various channels of communication, identifies customer needs, and responds using research and data gathered from the knowledge base and customer relationship management (CRM)
software and/or transfers inquiries/requests requiring specialized or technical information to the applicable City subject matter expert(s) for action and response. Additionally, this position processes various transactions and payments for City services and programs. Overall, this position plays an integral role in providing centralized, consistent customer service to internal and external customers with respect to the wide range of City services and programs.
Our Culture And Qualifications Of The Job
Corporate Culture: Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.
Equally important to what we do is how we do it - your actions reflect our core accountabilities of Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, and Service Excellence, which define how we work together to succeed.
Education (degree/diploma/certifications)
- Two (2) year College Diploma in Office Administration, Business or a related discipline
Don’t meet the education credentials as outlined above but have years of directly related experience? Please see the City’s Education Equivalency Policy to determine if you may qualify for equivalency. Further information is available at www.barrie.ca/JobOpps.
- Position Equivalency Code: B
Experience
- Three (3) years of experience performing duties related to the major responsibilities of the position
- Demonstrated experience in an office work environment
- Demonstrated experience in a front facing Customer Service role
Knowledge/Skill/Ability
- General knowledge of customer service delivery standards and techniques, AODA accessibility standards, MFIPPA, municipal, regional, provincial and federal government services and programs, administrative processes and procedures, records management practices, general office equipment operation, cash handling and management practices
- Demonstrated ability to:
- maintain a high standard of public relations at all times
- develop, promote and maintain effective and collaborative liason with City Employees, the general public and other stakeholders on a daily basis
- deal with difficult customers, diffuse emotionally-charged situations and resolve customer issues in a diplomatic and professional manner
- work collaboratively in a group setting to achieve a desired objective, goal, or outcome
- exercise discretion and judgment when handling confidential, sensitive, and/or controversial information and ensure the security of such information and/or files - maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act
- listen to, interpret, and understand information and ideas presented both verbally and written
- enter, transcribe, record, store, and maintain information in written or electronic form into various technology software solutions
- operate a cash receipt system, balance cash and prepare daily deposits
- prioritize and process a high volume of email, telephone and/or in person inquiries, requests and/or complaints
- multitask and prioritize conflicting priorities and work demands within a fast paced work environment, always with the Citizens as priority
- have a strong comfort level with training peers and customizing training delivery style to ensure best outcome
- Intermediate skills include: Attention to Detail; Interpersonal; Organizational; Prioritization; Problem Solving; Professionalism; Research; Teamwork; Time Management; Training; Verbal and Written Communication
- Advanced skills include: Collaboration; Customer Service; Judgment
- Basic computer literacy using electronic systems and the capability to interact with numerous software and database systems including Great Plains, SunGard, Accela, CityWorks, GIS Portals, Sharepoint, Ticket Tracer, Nordat, CEM,
Avaya AACC (contact centre phone system), iCity, MyRide, iWork
- Intermediate computer literacy using Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) and the Internet
- Availability, as assigned, to assist with after-hours questions, concerns, or emergencies; to attend evening/weekend meetings or special events; or to work outside designated normal hours per week
Conditions of Employment
- Satisfactory Criminal Record Check*
- Please note that this is a requirement for any new employees to the City of Barrie in accordance with the Police Record Check Policy. Existing employees who have met this criteria will be exempt from this requirement.
Other Important Information
Location: City Hall, 70 Collier Street, Barrie, Ontario
Hours:
The normal hours of work are up to and including 24 hours per week with a varying schedule to support business demand
Wage: This is a temporary part-time non-union position with the following 2025 pay range:
- Hourly Pay Rate: $32.39 to $38.79
What We Offer: This position includes optional enrollment in the OMERS Primary pension plan, access to the Employee and Family Assistance Program (EFAP), discounted rates for City Fitness Memberships and Transit Passes, and access to the Perkopolis Perks program, which provides exclusive access to discounts on a wide range of products and services available to all City employees.
How to Apply: Click the ‘Apply Now’ button at the top and/or bottom of the job posting to start the application process. Please note that emailed applications will not be considered.
Why Barrie?
The City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.
Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.
Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers. Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.
The City of Barrie is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness and welcomes applications from qualified individuals of diverse backgrounds. We are committed to providing barrier-free and accessible employment practices and we will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. If contacted for an employment opportunity, please advise if you require Code-protected accommodation and we will work with you to meet your needs.
The job posting has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties and responsibilities required of employees to do this job. For full position details, please request a copy of the job description by emailing [email protected].
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